Field Engineer, USCA

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The Field Engineer (FE) will be responsible to manage and work on deployments, customizations, and support for all Hexagon Mining solutions. The Hexagon Mining portfolio includes Surface and Underground Operations (Fleet Management & High Precision), Safety (Operator Fatigue, Collision Avoidance, Proximity Detection, Personal Alert, Vehicle Intervention) and other partner solutions. This is a customer-facing role with regular travel to support Hexagon Mining customers. The Field Engineer will work with many aspects of the organization including Sales, Account Management, Product Development, and Product Management.

Major Areas of Responsibility:

• To deploy new and upgraded Hexagon solutions at client sites.

• To do advanced troubleshooting and configuration of hardware, software and computer systems.

• Deploy, Upgrade, & Maintain client servers using the Ubuntu platform via command line processes.

• Provide site based and remote system support to clients.

  • Defining and reviewing project proposals and plans with colleagues and customers

  • Execution of projects including definition of project phases, elements and schedule

  • Loading of advanced configurations, upgrades and operating systems onto computing equipment (field and servers) following defined change management procedure

• Develop procedures and system reports in response to client requests and needs.

• Establish and maintain effective working relationships within the Hexagon team.

• Compliance with Hexagon’s policies and procedures.

• Other duties as required from time to time.

Knowledge and Experience - Required:

• Candidates with technical experiences in any of these areas will be considered:
  • Operating systems including Linux and Windows
  • Supporting computer systems via command line process on systems without GUIs.
  • Ruby, Postgres, SQL Server, SQLite, NGINX, LINUX shell scripting, or Objective C software development.
  • Networking – Wireless, Ethernet, TCP/IP, Protocols, Switching & Routing
  • Ability to resolve complex issues through troubleshooting techniques

• Candidates will also need:
  • Strong prioritizing and time management skills
  • Well-developed communication skills, both verbal and written
  • Ability to form strong relationships with customers and represent the company professionally

Knowledge and Experience - Desired:

• 3-5 years of surface or underground mining experience
• Spanish or French as a secondary language

Travel:

• Potential of up to 50% domestic and international travel to client sites as required.

Additional Information:

• Potential for additional mine site travel compensation and Time of in lieu (TOIL)
• Salary commensurate with experience and work location.

Benefits:

Hexagon is committed to helping our employees thrive as they balance their work and life. We offer competitive pay and incentive-based bonuses. Our comprehensive benefits package includes medical, dental, vision, retirement savings with company matching, life insurance, disability, mental health support, and much more. For your continued learning and professional development, we provide education assistance, funding for professional association memberships, mentorship programs, and access to tools and resources to move your career forward. We maintain a positive and comfortable work environment, with employee-led social clubs, and flexible schedules. Some benefits offered are dependent if you are hired on as full-time, part-time, or temporary status.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.