Program Manager
TECHNICAL SERVICE AND SUPPORT | Hybrid in Tucson, Arizona | Full Time
The Company:
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:
- Plan, deliver and track projects using Hexagon methodology to meet project milestones.
- Work collaboratively with multi-disciplined internal and external stakeholders to ensure project deliverables are deployed on time and meet requirements.
- Manage the installation, configuration, commissioning, and training for systems to customers, achieving a high level of customer satisfaction throughout the deployment process.
- Focus on achieving customer outcomes.
Major Areas of Responsibility:
- Work collaboratively with Sales Team and customer to ensure contracts, scopes of work and terms and conditions are unambiguous.
- Develop standard project-planning deliverables, including, but not limited to, schedules, work breakdown structures and execution plans.
- Develop and maintain strong relationships with customers. Foster positive relationships between the internal team and customer representatives.
- Manage a multi-disciplined team consisting of engineers and vendors from varied disciplines as well to effectively deploy complex systems.
- Work with customer and internal team to meet project milestones.
- Manage and delegate tasks to a team of 3-5 Project Coordinators.
- Proactively track and report on project issues. Manage internal stakeholders and customers to deliver technical and non-technical solutions for issues.
- Track projects against budgets (time and cost). Provide regular project updates to internal stakeholders.
- Identify and implement improvements in the deployment process.
- Build and maintain strong working relationships with Project Engineering team, to encourage team building and coaching / professional development of team.
- Manage delivery under pressure and in conjunction with other stakeholders from other departments.
- Provide regular refresher training on Project/Opportunity processes and procedures to internal departments to ensure they are understood and consistently followed.
- Compliance with Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others.
- Other duties as required from time to time.
Knowledge and Experience - Required:
Education/Credentials:
- Bachelor’s degree in Engineering or IT related fields
Experience / Skills / Attributes:·
- Significant project management experience delivering multidiscipline IT or engineering projects, ideally in a mining organization.
- Strong software experience, a proven track record dealing with IT system implementations.
- Commercial experience delivering projects in line with the business strategies.
- Proven experience delivering projects on time and budget.
- Sound knowledge of risk management principles and practices and ways of mitigating those risks to an acceptable level.
- Strong sense of urgency, being able to work to tight deadlines and priorities where necessary.
- Considerable experience in a leadership role directly responsible for engineers or related staff.
- Strong communication and leadership skills, including the ability to provide direction to local and remote staff.
Knowledge and Experience - Desired:
- PMP Project Management Certification
- 3-5 Years of Mining Experience
Travel:
- Domestic and international travel will be required for this role, up to 15% of time
Additional Information:
This position is a hybrid role, with the desire of the necessary blend of working remote, as well as in the office, to maintain an optimal, healthy team culture.
Salary commensurate with experience and work location.
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.