Salon Manager

FACE FOUNDRIÉ is a fast growing, focused facial bar concept specializing in all things face; facials, lashes, brows and skincare. Help create, cultivate and promote a fun and energetic environment! There is a ton of growth potential within our modern, new concept. We are asking that only positive, high energy, motivated, outgoing, and hard working people apply!

Our Salon Manager is responsible for meeting or exceeding FACE FOUNDRIÉ goals through staff recruiting, training, and service + product sales. The Salon Manager is responsible for creating an environment that exceeds standards of excellence in guest services, client retention, employee development, and local marketing efforts. The Salon Manager reports to the Director of Store Operations and serves as the primary contact for all Salon team members.

Your skills, experience & talents as a FACE FOUNDRIÉ Salon Manager will be essential to lead by example. As a Manager you will perform the following critical functions:

• Demonstrates high standards for customer service, image standards, and consistently executes FACE FOUNDRIÉ expectations.

• Meets or exceeds financial metrics including; service revenue, average ticket, guest count, guest retention, rebooking, skin treatments, retail revenue, retention/turnover membership, and contribution goals.

• Can identify opportunities for growth within staffing for growth, average ticket and rebooking.

• Responsible for performing services on guests and leading by example. Able to maintain personal productivity standards.

• Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance.

• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals. Can identify when coaching vs. mentoring is needed.

• Responsible for identifying the skill development needed for each staff member and determining the right resource, including themselves, to develop the skill.

• Ensures all technical product training classes are attended.

• Conducts monthly, quarterly, and annual reviews for each employee.

• Responsible for placing and checking in supply orders timely and within budget; while being cautious not to run out of supplies needed to service guests.

• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.

• Assists with social media and local marketing events.

• Supports front bar staff as needed with scheduling, guest checkouts, daily operations and tasks.

• Helps forecast sales, growth trajectories, and expansion plans in partnership with the Director of Store Operations and the Owner.

Experience we are looking for…

• Manager, Senior Manager or Executive Experience (Required)

• 1-2 years of recent experience working as a Manager in a luxury spa setting (Preferred)

• 3-5 years esthetics experience (Required)

• Passion for skincare

• Owner’s mindset

• Goal oriented, self-driven and motivated to succeed

• Ability to build and maintain strong, positive employee and customer relationships

• Strong communication skills

Benefits:

• Sign-on bonus: $1500 hiring bonus, paid out after 90 days on the job

• Compensation: Salary based on experience, plus bonuses on sales and goals

• Generous discount on products and treatments, along with friends and family discounts

Location: Naples

Job Types: Full-time

Availability: Some Nights and Weekends (Required)

License: Esthetician (Required)

The ability to attend a 10-day long operations training at the FACE FOUNDRIÉ headquarters in Minnesota is mandatory.