Vice President of Practice Transformation

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Overview

The Vice President of Practice Transformation will report to the Senior Vice President of Population Health. This role will be accountable for providing evidenced-based analysis, strategy and optimized processes to facilitate performance improvement within the provider practices. This individual will lead the overall team of Practice Facilitators.

Duties & Responsibilities

• The Practice Transformation Leader will lead the team responsible for assisting and supporting our CINQCARE practice partners.
• Drive strategy around improvement opportunities, in partnership with the medical practice leadership team, through root cause analysis and action plans
• Set performance expectations with medical practices, based on contractual obligations. Engenders practice accountability for change/improvements
• Fosters a team that can build trust and buy- in with key stakeholders and care teams to facilitate change management, engagement, solutioning, and sustainability of population health initiatives.
• Support Quality and Risk Adjustment improvement initiatives by assessing current state and collaborates with key stakeholders on population health efforts.
• Displays strong time management and communication skills that align with CINQCARE’s core values.
• Monitor, interpret, and track HEDIS and other quality performance measures, at a practice, market and national level, to optimize care outcomes and maximize revenue.
• Drives success in population health performance by guiding practice teams to achieve best practice standards/benchmarks by providing ongoing provider engagement, training, and coaching.
• Possesses a solid knowledge of internal enterprise-wide contractual areas of focus, Medicaid VBP and Medicare entities to monitor and report metrics such as utilization trends, patient satisfaction, and other key performance indicators
• Ensures Practice Facilitators have the training and tools to be successful
• Ensure team members can:
  • Facilitate practice level meetings with practice champion to monitor, and track practice performance.
  • Monitor and prioritize key performance metrics throughout the transformation process. Coordinates, as appropriate, practice interactions and/or follow-up with other CINQ Care functional areas. Works cross functionally with Network Management/Provider Relations, Medical Economics, and Data Analytics to optimize success.
  • Collaborate with health plans to resolve operational and roster and panel management issues.
  • Supports the practice by conducting member outreach and engagement calls to facilitate access to care, close care gaps, meet HEDIS Measures, assist the clinical team in scheduling transition of care, and coordinate risk adjustment visits.
  • Perform PDSA cycles to implement change, solve problems, and continuously improve processes.

Qualifications

• Education: BA/BS, clinical license (RN) preferred
• Experience:
  • 5+ years of leadership experience
  • 5+ years of Medicare/Medicaid experience
  • 3+ years of practice management or practice liaison (if working for a payor, as example)
  • Have experience with process improvement
  • Moderate knowledge of payment methods for medical practices
• Technical Skills:
  • Excellent computer skills required particularly related to Microsoft applications including Word. Excel, PowerPoint, and Outlook.
  • Experience with PowerBI preferred
  • Willingness required to explore and learn new or unfamiliar applications and databases, and when prepared to teach practices and team members how to maximize technology
• Soft Skills:
  • Continuously add value as an innovative thinker, active listener, with the ability to build and cultivate relationships.
  • Possess and strong business acumen with the ability to anticipate the needs of provider partners.
  • Possess excellent organizational, problem-solving, and analytical skills, while coordinating multiple projects.
  • Possess strong communication skills

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with air conditioning and artificial light. Travel to and work in offices or other environments is required. 

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

Equal Opportunity & Reasonable Accommodation Statement

Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or employment process, please contact Human Resources

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.