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Salesforce Business Systems Analyst

Business Analysis | San Francisco, CA | Full Time, Contract, and Temporary | From $75.00 to $75.00 per hour

Job Description

Salesforce Business Systems Analyst 1128112

A leading video, audio, and voice technologies company is seeking a Salesforce Business Systems Analyst. The successful candidate will be responsible for the management/administration and development/support of the company CRM system (Salesforce) as well as its integration with the company document management, patent database, and license accounting systems. The ideal candidate possesses a deep understanding of Salesforce translating business requirements into the proper design and as well as industry experience in dealing with global users. The company offers a great work environment!

Salesforce Business Systems Analyst Pay and Benefits:

  • Hourly pay: $75/hr
  • Worksite: Leading audio video, audio, and voice technologies company (San Francisco, CA 94104)   
  • W2 Employment, Group Medical, Dental, Vision, Life, 401k, PSL
  • 40 hours/week, 4 Month Assignment, Possible extension/conversion

Salesforce Business Systems Analyst Responsibilities: 

  •  Work closely with legal, program management, sales, IT, and accounting to develop business requirements with a primary focus on Salesforce system integrations.
  • Collaborate with stakeholders, define business requirements, support deployment, configure and test systems to ensure successful implementation of stakeholder business requirements.
  • Document functionality and create user training material as related to application developments and enhancements.
  • Determine logic for integration of multiple systems and provide post-deployment support.
  • Monitor and identify issues with all workflows, de-bug, and manage the successful resolution of matters.
  • Oversee and maintain system integrity.
  • Promptly respond to issues raised throughout the organization and ensure resolution.
  • Evaluate and manage new projects. Enhance current or develop new functionalities.
  • Prepare large amounts of data to upload to or download from Salesforce using Data Loader cleansing and deduplication tool.
  • Manage AppExchange installation and deployment. Monitor integration of all systems in relation to Salesforce.
  • Create test cases and test scenario documentation for enhancements and new developments.
  • Conduct analyses of business workflows and IT-related processes. Determine logic for new developments and improve existing systems. Create flow diagrams, define requirements for software acquisition and/or application development, and ensure that business needs are met.
  • Assist in post-implementation continuous improvement and automation efforts by enhancing performance and providing increased functionality
  • Research and assess new applications, tools, and vendors suitable for Via business needs.
  • Deliver resource activity status and detailed time tracking to management by communicating project issues and project gaps.
  • Create role-specific Salesforce profiles to determine proper accessibility to authorized users.
  • As needed, research and present CRM-leveraged solutions to stakeholder requests at company meetings.
  • Regularly run basic reports from CRM system to support processes and develop ad-hoc sales analysis reports.
  • Maintain integration and data integrity through systematic auditing.
  • Perform duties as assigned by the immediate supervisor, Senior Manager of Patent Licensing and Business Operations, and upper management.

Salesforce Business Systems Analyst Qualifications: 

  • 5+ years of direct experience working with Salesforce as a BSA at a firm or corporation.
  • Bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
  • Master’s degree is a plus.
  • Experience with Apptus (Contract Management) system administrator REQ
  • Experience with email campaign tools is considered a plus. (Conga, others)
  • Experience in Programs required: FedEx, DocuSign, etc. All through salesforce.
  • Salesforce Administrator certification(s) required (ADM 201/ADM 211, Salesforce cloud, with lightning experience).
  • Apex coding and/or SQL server experience considered an asset is a plus.
  • Experience with creating system integration scripts is a plus.
  • Deep understanding of Salesforce translating business requirements into the proper design and as well as industry experience in dealing with global users.
  • Proficient in Salesforce administration and AppExchange.
  • Ability to accurately define business requirements for stakeholders.
  • Ability to create functional designs for Salesforce is required.

Shift:

  • 9/80 Work schedule.