Phone Console Operator

Phone Console Operator 3099394

• Hourly pay: $24/hr
• Worksite: One of the most prestigious and well-known universities (Los Angeles, CA 90095 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 3 Month Assignment

One of the most prestigious and well-known universities is seeking a Phone Console Operator. The successful candidate will be answering and redirecting, on a yearly average, over 1 million incoming telephone calls to the Medical Centers. The company offers a great work environment!

Phone Console Operator Responsibilities:

• Provide Patient Information, Department Information, and On Call Schedule information as requested by callers.
• Process routine and emergency calls.
• Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
• Handle calls for Faculty Answering Service clients.
• Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.

Phone Console Operator Qualifications:

• Excellent customer service skills.
• Skill in communicating effectively with individuals at all levels.
• Ability to work in a fast-paced, high call-volume setting.
• Ability to prioritize and multitask several duties at the same time.
• Ability to identify and escalate priority issues.
• Ability to remain calm and effective during emergency situations.
• Ability to handle all situations in a courteous, professional manner, exhibiting excellent customer service skills at all times.
• Ability to easily adapt to evolving departmental and hospital policies and procedures.
• Proficient in operating a PC and navigating the Internet.
• Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint).
• Knowledge of medical terminology is preferred.
• Call center experience is preferred.

Shift:

• Friday - Tuesday 01:30 pm - 10:00 pm.
• Ability to work overtime, weekends, holidays, and night shift, when necessary.