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Gainsight Administrator

Software QA | Palo Alto, CA | Full Time, Contract, and Temporary

Job Description

Gainsight Administrator 2486 

A leading enterprise software solutions company is seeking a Gainsight Administrator. The successful candidate will provide support administration of the company's Gainsight implementation and maintenance. The ideal candidate is a self-starter who will be comfortable working across multiple teams, often with tight deadlines. The company offers a great work environment.

Gainsight Administrator Pay and Benefits:

  • Hourly pay: $65/hr
  • Worksite: Leading enterprise software solutions company (Palo Alto, CA 94303) 
  • W2 Employment, Group Medical, Dental, Vision, 401k, PSL
  • 40 hours/week, 5 Month Assignment

Gainsight Administrator Responsibilities:  

  • Gainsight Administration.
  • Assist in optimization of architecture and configuration of the company’s Gainsight environment.
  • Solid understanding of Journey Orchestrator, Rules Engine, and Custom Objects.
  • Configure and optimize Gainsight to internal customers (including integrations, reports, dashboards, and workflows)
  • Coordinate internally to help identify the sources, metrics, frequency, and granularity of data.
  • Manage user accounts, groups, and security settings within Gainsight.
  • Design business rules that analyze customer data to trigger actions for end-users to proactively engage with customers.
  • Align to strategic programs and facilitate workflow configuration to support.
  • Monitor system performance, data integrity, and user activity.
  • Manage Gainsight Support Tickets.
  • Support business strategy development for the Customer Success organization and manage mapping, documenting, and implementing core processes
  • Enable Customer Success team to adopt Gainsight functionality by providing training materials and demos as needed.

Gainsight Administrator Qualifications: 

  • Certified as a Gainsight Admin with 2+ years experience. 
  • Bachelor's degree in a related technical field or equivalent experience.
  • Experience with Gainsight, NXT.
  • Excellent organizational, presentation, and communication skills.
  • Strong problem solving, priority setting, multi-tasking, analytical, and collaboration skills.
  • Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic environment with general direction and guidance.
  • Able to identify relationships between programs and determine the impact on other programs.