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Business Analyst

Business Operations | Pleasanton, CA | Full Time and Contract

Job Description

Business Analyst 1989 

We are a leading software company looking for an energetic and experienced Business Analyst to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator. The successful candidate will interact with various cross functional teams and define and document business processes and requirements

Business Analyst Pay and Benefits:

  • Hourly pay: $60/hr
  • Worksite:  Leading HR and finance software company (Remote - Preference for candidates local to the San Francisco Bay area)
  • W2 Employment, Group Medical, Dental, Vision 401k, PSL

Business Analyst Responsibilities: 

  • Define, document and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.
  • Manage and support operations related initiatives identified by the Professional Services management team.
  • Identify opportunities for business process improvements and make recommendations as appropriate.
  • Provide project and monthly metrics coordination and support.
  • Work with team to understand and prioritize field requests.
  • Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
  • System testing of new functionality or bug fixes.      

Business Analyst Qualifications: 

  • 7-10 years of experience as a Business Analyst
  • Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.
  • Salesforce.com and Workday system experience is mandatory.
  • Salesforce admin or equivalent certification required.
  • Project coordination skills
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
  • Strong interpersonal skills with the ability to research solutions to issues as they arise.
  • Ability to manage stakeholder expectations professionally.
  • Ability to work independently, with general direction and guidance.
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
  • Proficient in Word, Excel, PowerPoint, and Visio.

Job Type: 

  • 40 hours/week during Pacific Time office hours, 9 month assignment