About Care at Home

Care at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

Primary Responsibilities

Non-clinical Educator and Practice Facilitator will have the following responsibilities:

• Strategic Leadership: Develop a strategy for training programs that meet regulatory requirements, align with the organization’s goals, and enhance the care to our Family Members. Provide strategic recommendations for practice facilitator role.
• Program Development and Design: Collaborate cross-functionally to create an engaging and effective set of training materials to ensure that all program standards are being met. Implement non-clinical training programs for non-clinical staff including onboarding and ongoing training.
• Oversee the implementation and quality of non-clinical training programs, ensuring training aligns with the latest industry standards and practices.
• Manage the operational aspects of non-clinical training, including scheduling, resource allocation, and coordination with trainers to ensure efficient and consistent delivery of training across multiple sites.
• Develop and provide education and training to non-clinical team including but not limited to practice facilitators, navigators, and community health workers.
• Implement and oversee the use and management of the learning management system (LMS), including course uploads, user assignments, and tracking completion rates to ensure compliance with training requirements.
• Implement ongoing professional development content tailored to non-clinical staff, fostering continuous skill enhancement and adherence to evidence-based practices.
• Create professional development plans for non-clinical staff, supporting their growth and advancement within the organization.
• Conduct regular audits of training content to ensure accuracy and relevance, identifying materials that may need updates or revisions based on current best practices.
• Track performance metrics, gather staff feedback, and review practices to evaluate the effectiveness of non-clinical training programs; implement continuous improvements to enhance training quality and address evolving needs.
• Work closely with the Manager of Learning and Development, Clinical leadership, HR and Quality to align non-clinical training programs with organizational goals, supporting quality of care, staff development, and client outcomes.
• Partner with Compliance to ensure training content meets regulatory standards and reflects the latest research and evidence-based practices.
• Embrace servant leadership by prioritizing the growth, support, and development of non-clinical staff, fostering a culture of collaboration and empowerment.
• Travel as needed to sites across the country to conduct training and ensure the implementation of standardized training practices.

Qualifications

The Non-Clinical Educator and Practice Facilitator Expert should have the following qualifications:

• Education.
  • Bachelor’s degree with a record of strong academic achievement.
• Experience.
  • At least 5 years of developing and implementing training experience. Ideal candidates will have 3+ years of relevant leadership experience in the healthcare industry and as practice facilitator.
  • Experience in training, public speaking, and mentoring.
  • Experience with Learning Management Systems and asynchronous content development.
  • Proficiency with business software (e.g., Zoom, Microsoft Teams, Word, PowerPoint, Excel).
  • Strong organizational, communication, and interpersonal skills.
  • Ability to work independently and manage multiple priorities effectively.
  • Ability to present information in a group and 1:1 format to team members and supervisors.
• Culture.
  • Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding and entrepreneurial Company.

Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer the Highmark BCBS plan with an 85% employer contribution, covering your entire family.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Join us in creating a better way to care!