About Care at Home

Care at Home is a provider-led, community-based comprehensive health and care partner.

Care at Home’s purpose is to every day improve the health and well-being of those who need us the most – with a deep commitment to Black and Brown populations – in their homes and communities. It requires the collaborative and cohesive effort of numerous individuals across all levels of the organization to deliver on this purpose. One community at a time, we are determined to help create a world where health and care isn’t a burden. Because we believe providing care is a privilege – one we are grateful to earn. That’s why Care at Home has built a different way to care.

Care at Home was born different. We were created to be on call to answer the call every day. We are driven to deliver health, care and well-being to those who need us the most and to relentlessly support our team members on the front lines. That’s our calling and if it’s yours we hope you’ll join us.

Overview

The Telephonic Community Care Navigator (CCN) conducts outreach to our family members for the purpose of completing SDOH assessments, basic health assessments, assisting family members and their families/care givers to identify needs, providing basic health information, and making appropriate referrals through home visits and telephonic outreach.

The Community Care Navigator (CCN) reports to the Community Care Supervisor. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don’t have family members or customers – we have Family Members.

Primary Responsibilities

The Telephonic Community Care Navigator (CCN) will have the following responsibilities:

· Establish trusting relationships with members and their families while providing general support and encouragement. • Work closely with medical and Behavioral health providers to help ensure that members have comprehensive and coordinated care.

· Work collaboratively with other clinical personnel assigned to the same members.

· Act as a family member advocate and liaison between the member/family and community service agencies.

· Record family member care information in the EMR and other software no later than 24 hours after member contact.

· Knowledgeable about community resources appropriate to needs of members/families. Provide referrals for services to community agencies as appropriate. Help members connect with transportation and other resources and provide appointment reminders in special circumstances.

· Exhibit excellent working relations with coworkers, members, visitors, and staff

· Attend regular staff meetings, training, and other meetings, as requested.

· Always maintain HIPAA compliance.

· All other duties as assigned.

General Duties

The Telephonic Community Care Navigator (CCN) will have the following duties:

· Leadership: The Telephonic Community Care Navigator (CCN) will lead in supporting our family members to obtain the social and medical resources to better manage their health.

· Strategy: The Telephonic Members; Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods.

· Collaboration: The Telephonic Community Care Navigator (CCN) will work closely with other members of the ICT to help address all CINQCARE’S Family Members’ concerns in a timely and efficient manner.

· Knowledge: The Telephonic Community Care Navigator (CCN) will maintain a strong, effective, on-going working relationship with assigned CINQCARE’S Family Members. Maintains competence through continuing education and in-service training.

· Culture: The Telephonic Community Care Navigator (CCN) is accountable for creating a productive, collaborative, safe and inclusive work environment for their team and as part of the larger Company. Represents CINQCARE and its subcontractors by displaying a respectful and caring manner to our Family Members and their families.

· Qualifications

· The Telephonic Community Care Navigator (CCN) should have the following qualifications:

· Education: High school diploma is minimum requirement, Associates Degree preferred. An understanding of community resources in the area the CCN is servicing

· Experience: One year in a health services environment. Experience as a Community Health Worker or equivalent preferred. Proficiency in all Microsoft Office applications.

· Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise.

· Communication: Excellent verbal, written communication, and presentation skills; ability to clearly articulate information/education to the family members they are serving.

· Relationships: Ability to build a rapport with family members that allows the CCN to support and provide needed services to the family member/caregiver.

· Culture. Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

Benefits

Care at Home provides all employees working an average of 30+ hours/week with a comprehensive benefits package including the option to enroll in healthcare benefits. The cost of healthcare is shared between the company and the employee.

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

Onsite work is required. In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business