About Care at Home

Care at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Telephonic Community Care Navigator (CCN) conducts outreach to our family members for the purpose of completing SDOH assessments, basic health assessments, assisting family members and their families/care givers to identify needs, providing basic health information, and making appropriate referrals through home visits and telephonic outreach.

The Community Care Navigator (CCN) reports to the Community Care Supervisor. They should embody Care At Home's core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At Care At Home, we don’t have family members or customers – we have Family Members.

Key Responsibilities

The Telephonic Community Care Navigator (CCN) will have the following responsibilities:

• Establish trusting relationships with members and their families while providing general support and encouragement.
• Work closely with medical and Behavioral health providers to help ensure that members have comprehensive and coordinated care.
• Work collaboratively with other clinical personnel assigned to the same members.
• Act as a family member advocate and liaison between the member/family and community service agencies.
• Record family member care information in the EMR and other software no later than 24 hours after member contact.
• Knowledgeable about community resources appropriate to needs of members/families. Provide referrals for services to community agencies as appropriate. Help members connect with transportation and other resources and provide appointment reminders in special circumstances.
• Exhibit excellent working relations with coworkers, members, visitors, and staff
• Attend regular staff meetings, training, and other meetings, as requested.
• Always maintain HIPAA compliance.
• All other duties as assigned.

General Duties

The Telephonic Community Care Navigator (CCN) will have the following duties:

• Leadership: The Telephonic Community Care Navigator (CCN) will lead in supporting our family members to obtain the social and medical resources to better manage their health.
• Strategy: The Telephonic Members; Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods.
• Collaboration: The Telephonic Community Care Navigator (CCN) will work closely with other members of the ICT to help address all Family Members’ concerns in a timely and efficient manner.
• Knowledge: The Telephonic Community Care Navigator (CCN) will maintain a strong, effective, on-going working relationship with assigned Care At Home's Family Members. Maintains competence through continuing education and in-service training.
• Culture: The Telephonic Community Care Navigator (CCN) is accountable for creating a productive, collaborative, safe and inclusive work environment for their team and as part of the larger Company. Represents Care At Home and its subcontractors by displaying a respectful and caring manner to our Family Members and their families.

Required Qualifications

The Telephonic Community Care Navigator (CCN) should have the following qualifications:

• Education: High school diploma is minimum requirement, Associates Degree preferred. An understanding of community resources in the area the CCN is servicing
• Experience: One year in a health services environment. Experience as a Community Health Worker or equivalent preferred. Proficiency in all Microsoft Office applications.
• Communication: Excellent verbal, written communication, and presentation skills; ability to clearly articulate information/education to the family members they are serving.
• Relationships: Ability to build a rapport with family members that allows the CCN to support and provide needed services to the family member/caregiver.
• Culture. Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

Physical Requirements

The working environment and physical requirements of the job include:

In-office work (minimum three days per week) is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.