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Talent Insights Consultant

Client Services | New York, NY | Full Time and Contract

Job Description

Talent Insights Consultant 6124 

The Talent Insights Consultant serves as a key customer resource for the company’s newest, most strategic product. It is a data and insights product that will be leveraged by our customers to answer their most strategic questions. The TI consultant will inform and enhance the product and customer experience for TI by focusing on driving success for early customers and ensuring post-sales processes are built for scale. In this role, you will work with customers to coordinate all post-sale on-boarding and engagement activities and ensure success for our earliest customers. The TI consultant will also act as the primary Voice of Customer to product, to ensure the product continues to evolve with the customer in mind.

Primary responsibilities:

  • Lead on-boarding and training for end users of TI to ensure they are successful with the product
  • Support customer post-purchase by answering questions regarding data, metric calculation, and insight methodology; ensure that answers are codified and incorporated into Product and Learning center
  • Monitor and optimize end-user engagement and re-engage users at appropriate times via email, webinars, and customer events; identify and address engagement issues; share best practices and Customer Success stories to drive engagement
  • Share feedback with appropriate cross-functional teams (e.g., Product, Product Marketing, Sales) to improve customer experience
  • Coordinate with Sales to join regular check-ins with the customer and provide updates relating to TI (use cases, usage data, ROI metrics, etc.) and provide support to sales and customer for renewal conversations
  • Provide ongoing support for these users (reactively answering questions, partnering with Customer support, Product and other cross-functional teams to address problems and provide resolution to customers
  • Identify opportunities and partner with Sales for upsell and/or expansion

Basic Qualifications:

  • BA/BS degree in related field
  • 3+ years in client facing role
  • 3+ years of Customer Success or post-sales capacity

Preferred Qualifications:

  • Prior experience with new products and/or new product launches
  • Experience working with data/products that provide actionable insights to help customers make decisions
  • Experience building and executing on customer success plans to ensure successful adoption and utilization of a technology product
  • Experience working directly with customers in a pre-sales capacity (direct or overlay sales role)
  • Experience working in or with Talent Acquisition/Recruiting/HR/Talent Analytics teams
  • Ability to deep dive and understand products at detailed level with analytical and customer centric mindset
  • Ability to drive insight from data and build strategy, develop success plans and best practices from analysis
  • Initiative and leadership to drive results and change in a fast-paced environment

$45-$55 Per Hour        New York, NY 10118         7 Month Assignment