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Customer Service Representative (L)

Client Services | Omaha, NE | Full Time, Contract, and Temporary

Job Description

Customer Service Representative 7408 (L) 

We are looking for a Member Support Consultant to deliver an excellent experience for our members and enterprise customers. In this role, you will be the customer and member’s main point of contact for product information and support. The company offers a great work environment and chances to grow your career at a leading professional networking platform!

Customer Service Rep Pay and Benefits:

  • Hourly pay: $20-$21
  • Worksite:  Leading tech company in professional networking industry, Omaha, NE 68114 
  • W2 Employment, Group Medical, Dental, Vision 401k, PSL

Customer Service Representative Responsibilities:  

  • Provide an exceptional customer and member experience via phone, email, and live chat
  • Work within a queue-support model with specific daily targets on the number of contacts completed
  • Develop and maintain an exceptional understanding of the Business Solutions products 
  • Analyze and understand client and member needs, answering all product inquiries and questions
  • Establish effective working relationships with managers and co-workers 
  • Document all communication with users and accounts accurately and in a timely manner via system tools

Customer Service Representative Qualifications: 

  • 2+ years of experience in customer service or account management supporting a product/solution utilizing multiple communication channels (email, chat and phone)
  • Experience in one or more of the following areas; Marketing, Advertising, Sales and/or Recruiting
  • Ability to explain Internet functionality to customers via telephone, email and chat
  • Experience in technical and product support/troubleshooting
  • Experience analyzing data, trends and client information to identify product or service growth opportunities
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Shift:

  •  Variety of work schedules available - though most 8am-5pm, including weekends and evenings - flexibility required 

Job Type: 

  • 40 hours/week, 3 Month Assignment