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Program Assistant

Hopewell Center-Downtown St. Louis | St. Louis, MO | Full Time

Job Description

ABOUT US:

Amanda Luckett Murphy Hopewell Center grew out of a 30-year history of service. In 1988, Yeatman / Union-Sarah transferred its assets to Hopewell Center under the leadership of its founder, Dr. Amanda L. Murphy. In the fall of 2009, the board of directors of Hopewell Center elected to change the name of the organization to Amanda Luckett Murphy Hopewell Center to honor its founder and CEO. Incorporated as a not-for-profit 501(c)(3) since 1979, ALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and suffering from major psychiatric disorders. Hopewell Center operates a Psychosocial Rehabilitation Center and a Comprehensive Psychiatric Rehabilitation Center for adults and youth. Many services are provided at schools. Emergency services, including a crisis bed and mobile outreach, are available twenty-four hours per day. A multi-disciplinary team of psychiatrists, psychologists, nurses, counselors, social workers, educators, and support staff work diligently to carry out the mission of providing comprehensive care to patients and their families.

 

ALM Hopewell Center is implementing a new service called the Transition-Age Youth Assertive Community Action Team (TAY-ACT).  The team will service consumers ages 16-25.

The TAY-ACT team uses an array of techniques to engage difficult-to-treat consumers. All team members function as a unit to wrap around the individual. Most services are billed as a per diem (daily rate). These techniques include: collaborative, motivational interventions to engage consumers and build intrinsic motivation for receiving services from the team, and, where necessary, therapeutic limit-setting interventions to create extrinsic motivation for receiving services deemed necessary to prevent harm to consumer or others. The team has a thoughtful process for identifying the need for assertive engagement, measuring the effectiveness of chosen techniques, and modifying approach when indicated. TAY-ACT consumers are not discharged from the program due to failure to keep appointments or not participating in treatment, even if present. Retention of consumers is a high priority for ACT teams. Persistent, caring attempts to engage consumers in treatment helps foster a trusting relationship between the consumer and the ACT team.

 

DESCRIPTION:

The Program Assistant position represents Hopewell Center’s first contact with our customers.  The program assistant greets each customer in a professional, respectful, and friendly manner.  Provides support to the daily activities of the TAY-ACT team including telephone coverage, filing, appointment scheduling, and customer referrals.  The assistant also assist with coordinating team meetings and staffing and taking notes and minutes.  The assist is a key player in team coordination to ensure continuity of care for the consumers served by the team.

 

QUALIFICATIONS:

Must possess a High School Diploma or equivalency. Preferably, some college exposure (1-2) years. Must be able to work in a team environment.  Demonstrated competency in computer literacy, excellent customer service skills and interpersonal relations. Must demonstrate experience applying active listening techniques, conveying respect, professionalism and empathy.