Peoples Health Centers Family of Companies

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Front Office Associate

People's Health Centers | St. Louis, MO | Full Time

Job Description


Amanda Luckett Murphy Hopewell Center grew out of a 30-year history of service. In 1988, Yeatman / Union-Sarah transferred its assets to Hopewell Center under the leadership of its founder, Dr. Amanda L. Murphy. In the fall of 2009, the board of directors of Hopewell Center elected to change the name of the organization to Amanda Luckett Murphy Hopewell Center to honor its founder and CEO. Incorporated as a not-for-profit 501(c)(3) since 1979, ALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and suffering from major psychiatric disorders. Hopewell Center operates a Psychosocial Rehabilitation Center and a Comprehensive Psychiatric Rehabilitation Center for adults and youth. Many services are provided at schools. Emergency services, including a crisis bed and mobile outreach, are available twenty-four hours per day. A multi-disciplinary team of psychiatrists, psychologists, nurses, counselors, social workers, educators, and support staff work diligently to carry out the mission of providing comprehensive care to patients and their families.

Front Office Associate's are an essential component to patient satisfaction at our health centers.  Professional, flexible, creative, and compassionate are four characteristics that all of our FOA's have.

Summary: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties.

Duties and Responsibilities: Register all patients by updating data when necessary. Assess and confirm patient payment source. Collect all fees due from patients in accordance with company policy.Maintain efficient flow of patients to the prospective departments. Greets and directs patients, salespeople, and visitors.Reconcile cash to the audit report at the end of each workday.Inform patients to bring picture identification, insurance card, and co-payment if required and arrive 30 minutes prior to the scheduled appointment time as well as inform and document the requirements for self pay patients in computer system at the time appointment is schedule.Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

Prepares all billings in computerized system for processing by finance change to properly exit patient by keying encounters and collecting additional fees as necessary.Schedul es appointments and enters appointment date and time into computerized scheduler.


Education and/or Experience:                                                            

Associate's degree (A. A.) or Bachelor's degree (B.S.) equivalent from two-year or four-year college or university in business Administration or four years related experience and/or training.  Health care experience a plus.  Must enjoy working with the public.  Ability to handle problems involving patients and maintain a customer oriented attitude. Must be experienced with personal computers and have the willingness to learn new software.

Amanda Luckett Murphy Hopewell Center does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.