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Front Office Associate

People's Health Centers | St. Louis, MO | Full Time

Job Description

People's Health Centers, through its mission, provides comprehensive primary healthcare, such as pediatrics, internal medicine, OB/GYN, dental, mammography, behavioral health, pharmacy, WIC, radiology, podiatry and laboratory services, to meet the health needs of the St. Louis metropolitan area. We have been a pillar in the community for over 40 years.

Be a part of the People's Team as the first face of our organization!  Front Office Associate's are an essential component to patient satisfaction at our health centers.  Flexibility, ingenuity, and client care are three characteristics that all of our FOA's have.

Summary: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties.

Duties and Responsibilities: Register all patients by updating data when necessary. Assess and confirm patient payment source. Collect all fees due from patients in accordance with company policy.Maintain efficient flow of patients to the prospective departments. Greets and directs patients, salespeople, and visitors.Reconcile cash to the audit report at the end of each workday.Inform patients to bring picture identification, insurance card, and co-payment if required and arrive 30 minutes prior to the scheduled appointment time as well as inform and document the requirements for self pay patients in computer system at the time appointment is schedule.Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

Prepares all billings in computerized system for processing by finance change to properly exit patient by keying encounters and collecting additional fees as necessary.Schedul es appointments and enters appointment date and time into computerized scheduler.


Education and/or Experience:                                                            

Associate's degree (A. A.) or Bachelor's degree (B.S.) equivalent from two-year or four-year college or university in business Administration or four years related experience and/or training.  Health care experience a plus.  Must enjoy working with the public.  Ability to handle problems involving patients and maintain a customer oriented attitude. Must be experienced with personal computers and have the willingness to learn new software.

People's Health Centers does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.