Logistics Manager

Job Description:

The Logistics Manager is responsible for the successful and efficient distribution of all Gourmet Gorilla products, managing last-mile logistics and catering delivery operations, and managing and developing all drivers and fleet maintenance. The Logistics Manager will develop and implement strategies, processes, and systems to increase efficiency and profitability for Logistics operations across the company. This management position will report directly to the Culinary Operations Director and lead highly visible projects to streamline processes and improve utilization of various systems, both at the central facility as well as all satellite locations, and transform the Logistics department from a cost center to a profitable business unit. They will work closely with key stakeholders and offer solutions by delivering SOPs and strategic plans. They will evaluate and provide a roadmap to align work processes with current and future technologies and introduce change management to the organization while collaborating with all department leaders to promote excellence in customer service. The Logistics Manager will identify and implement process improvements, increase efficiency and profitability, and reduce cost while executing 100% delivery accuracy and on-time deliveries.

Essential Duties and Responsibilities

• Communicate with key stakeholders and work cross-functionally to understand the needs of the business.

• Manage and facilitate all Logistics Operations for all company satellites from the Central Kitchen location.

• Manage and maintain departmental P&L

• Analyze data and develop solutions to address challenges in the Logistics

• Manage Driver, Dispatch, and Fleet members. Determine resource use to ensure customer deliveries are scheduled appropriately and accurately.

• Ensure efficient distribution operations and timely deliveries that meet performance goals and budget.

• Responsible for preventative maintenance of all fleet vehicles as well as coordination of timely repair of vehicles when significant repairs are necessary.

• Ensure proper routing for all Gourmet Gorilla deliveries out of both Chicago and satellite offices, with a firm understanding of input offered by the customer service team and dispatch management teams.

• Ability to troubleshoot delivery issues, coordinate re-deliveries, and improve processes leading to higher accuracy and no re-deliveries.

• Collaborate and communicate with other departments to effectively execute distribution goals, and ensure all operations meet quality and safety standards.

• Prepare presentations to senior leaders introducing recommendations and highlight any risks and costs associated with these changes.

• Develop and implement necessary SOPs and maintain Operations Manual across organization.

• Lead and manage change management processes, training materials, and ensure solutions are implemented.

• Develop and manage continuous solutions for responsible and effective hiring, training, coaching, and performance management.

• Facilitate and implement company principles and execute People, Planet, and Profit goals and initiatives that deliver innovation, productivity, employee engagement, efficiency, profitability, and great customer experiences.