Total Rewards Specialist

Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Total Rewards Specialist reports to the Director of Total Rewards and is responsible for administering CINQCARE’s benefits and leave programs, while also supporting payroll and compensation processes to ensure accurate, compliant, and timely execution across all Total Rewards functions.

Key Responsibilities

• Serves as the first point of contact and subject matter resource for employee benefit-related inquiries, applying independent judgment to interpret policies, resolve issues, and escalate complex matters when necessary.
• Administers the full range of benefit programs (401K retirement plans, medical, dental, vision, life, disability, FSA/DCA, commuter, and voluntary plans) with responsibility for accuracy, compliance, and timely processing.
• Administers the end-to-end employee leave of absence and accommodation process (FMLA, ADA, PFL, STD, personal leaves, military leaves, etc.), including case review, documentation, compliance with federal and state leave laws, and collaboration with managers and third-party administrators.
• Administers workers’ compensation claims process, ensuring accurate reporting, timely follow-up, and appropriate coordination with employees, managers, providers, and carriers.
• Coordinates annual Open Enrollment, serving as the project lead for communications, employee education, vendor collaboration, data integrity, and enrollment accuracy.
• Supports HR leadership in reviewing, interpreting, and implementing benefit policies and procedures, ensuring alignment with organizational goals and regulatory requirements.
• Conducts recurring audits of benefit plans, HRIS records, and vendor files; identifies discrepancies; and leads resolution efforts to mitigate risk and ensure data integrity.
• Assists with the review, reconciliation, and approval of benefits invoices; works directly with Finance and vendors to address variances and ensure fiscal accuracy.
• Conducts New Hire Orientation for the Total Rewards function.
• Monitors benefits trends and compliance updates; provides recommendations to HR leadership on plan design improvements, cost-containment strategies, and employee engagement initiatives.
• Maintains the integrity and confidentiality of human resource files and records for all employees.
• Assists in compiling data for compensation benchmarking and salary analysis.
• Provides support during merit and promotion cycles with documentation and data tracking.
• Supports payroll processing by ensuring accurate benefit-related deductions and leave coding.
• Collaborates with the Payroll Specialist to track time off, unpaid leave, and return-to-work adjustments.
• Assists in validating data between HRIS and payroll to ensure consistency.
• Supports in generating and distributing scheduled and ad hoc reports related to benefits, payroll, compensation, leave, and headcount.
• Assists in preparing dashboards and metrics for leadership decision-making.
• Maintains the integrity and confidentiality of human resource files and records for all employees.
• Performs other job-related duties as assigned.

Required Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field, preferred.
• Experience: A minimum of 2 years of benefits administration, leave management, payroll, and/or Total Rewards experience required.
• Technical Skills: Working knowledge of HRIS platforms (Dayforce, Workday, ADP, Paycom, and/or similar). Strong attention to detail, analytical ability, and critical thinking.
• Soft Skills: Excellent problem-solving skills and the ability to handle confidential information with discretion.

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.