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Customer Service Specialist

Customer Service | Wheeling, IL | Full Time

Job Description

About Us:

Champro® Sports is a privately owned sporting goods and apparel manufacturer that has been in business for 30 years. We have received numerous industry awards for our business practices and excellent customer service. Our business philosophy is focused on our customers and we take pride in providing them with the best values in team sports equipment and apparel.

If you are athletic, love team sports and have a passion for ensuring every customer experience is top notch, this position is for YOU!

Learn the core of our business and become part of a growing, successful, socially-conscious organization.

What would you do?

  • Build and maintain strong customer relationships
  • Process orders and return merchandise requests
  • Respond to inquiries and provide product information
  • Develop working partnerships with the sales team
  • Deliver exceptional service to ensure 100% customer satisfaction

What do you need?

  • The ability to multi-task
  • The professionalism to handle demanding situations with internal and external customers 
  • The skill to prioritize and problem solve
  • Strong written and interpersonal communication
  • Mathematical aptitude
  • Attention to detail and outstanding follow-through
  • Proficiency in Windows, Word and Excel

What would be great for you to have?

  • Experience with MAS or AX
  • Prior customer service experience
  • Bachelor’s degree or equivalent related work experience

What do we provide?

  • A competitive rate of pay ($27k+ commensurate with experience)
  • A convenient location – Wheeling, IL
  • We are proud to offer a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability coverage, 401k, Profit Sharing, paid time off, holidays, and payment toward gym membership fees.