Trust & Safety Content Analyst

Trust & Safety Content Analyst 8042 

We are a leading company in the tech and professional networking industry looking for Trust and Safety Specialists to interpret and enforce our policies and protect members from bad content by processing and investigating terms of service, fraudulent and spam related violations. We offer a great work environment and possibilities for career growth.

Trust & Safety Content Analyst Pay and Benefits:

• Hourly pay: $25-$35
• Worksite:  Leading tech company in professional networking industry (Detroit, MI 48226) 
• W2 Employment, Group Medical, Dental, Vision 401k

Trust & Safety Content Analyst Responsibilities: 

• Coordinate with the legal department on time-sensitive investigations
• Effectively identify problems/issues by performing relevant research using the appropriate tools
• Analyze fraud reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders
• Assist in day-to-day risk-related job functions including product payment delinquencies, risk reporting and other duties as needed
• Travel required (approximately 10% of the time)

Trust & Safety Content Analyst Qualifications: 

• 1+ years of experience in compliance, privacy, risk management, transaction fraud, fraud operations, chargeback processing or legal support
• BA/BS degree in a related field
• Experience in online privacy-related projects, program management and customer communication (email, phone and chat)
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Knowledge of card industry (VISA/MasterCard regulations, privacy issues and industry risk trends)
• Ability to identify, analyze and report risk trends to improve customer experience and make discretionary decisions based on appropriate research 

Shift:

Must be able to work one of the two available shifts:

• Weekdays Days 4x10  Monday-Thursday start time between 7:00AM and 10:00AM (Omaha or Detroit)
• Weekends Days 3x12 Friday-Sunday 6:00AM-6:00PM (Omaha or Detroit)

Job Type: 

• 36-40 hours/week, 12 Month Assignment