NOC Analyst

NOC Analyst

• Hourly pay: $30-$35/hr
• Worksite: A leading music streaming company (Lewisville, TX 75067 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

A leading music streaming company seeks a NOC Analyst to support a 24/7 network operations center for connected-vehicle safety and security services.

NOC Analyst Responsibilities:

• Perform hourly manual testing across the remote app, test benches, and on-site physical vehicles. Monitor overall system, server, and application performance 24/7, noting anomalies, identifying trends in the monitoring system, and recommending enhancements.
• Own incident notifications (email, text, and phone), gather internal participants for cross-functional triage sessions, and provide status updates to senior leadership. Communicate with internal partners and third parties through email and operational channels during production incidents.
• Analyze and troubleshoot problems, document the steps taken to resolve incidents, and create and update incident tickets. Coordinate escalations with the IT Support Center so operations staff and management are informed of major errors, and track problems through resolution.
• Maintain NOC operational, escalation, and notification documentation, along with all logs, records, and reports related to shift operations. Communicate a thorough shift review to the oncoming shift.
• Perform scheduled and preventative maintenance activities and network password reset requests, ensuring all work is completed correctly. Support broader internal testing efforts and additional TSOC coverage as needed, and recommend operational enhancements, including process improvements, documentation updates, and monitoring enhancements.

NOC Analyst Qualifications:

• 2-4 years of related experience in a computer/network operations environment.
• Associate's degree in Computer Science or related technical school education; equivalent experience will be considered in lieu of a degree.
• Experience navigating AWS.
• Experience with ServiceNow ticketing and incident workflows.
• Physical device troubleshooting and basic network troubleshooting skills.
• Ability to communicate clearly and professionally with internal stakeholders and external partners.

Shift:

• 12-hour shifts supporting a 24/7 operation. Must be open to working days, nights, weekends, and holidays as needed
• Shifts may change based on business needs.

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