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QA Production Manager (H)

Media | Newark, NJ | Full Time, Contract, and Temporary

Job Description

QA Production Manager 961211 (H)

A leading audiobook company is seeking an outbound marketing operations analyst/manager (Contractor) to manage the QA process for email and push notification communications, from list selection to post-campaign deployment. The company offers a great work environment!

QA Production Manager Benefits:

  • Worksite:  Leading digital audiobook and podcast platform (Newark, NJ 07102)
  • W2 Employment, Group Medical, Dental, Vision 401k, PSL

QA Production Manager Responsibilities: 

  • Ensure customer lists criteria is correct and enforce segmentation best practices
  • Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time
  • Provide post-deployment metrics and flag any issues with campaign performance
  • Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team
  • Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner
  • Maintain an accurate and current QA checklist for marketing operations team members and business partners
  • Test and troubleshoot email templates to ensure the rendering of static and dynamic content
  • Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues
  • Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends
  • Drive efficiencies in campaign execution through QA process and improvements
  • Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs 

QA Production Manager Qualifications: 

  • Expertise in managing and prioritizing multiple projects with a great attention to detail
  • Bachelor's Degree in Business, Marketing, Communication, Technology Field, or related field of study
  • Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams
  • Technically capable, excellent communicator, and a desire to improve processes
  • Strong analytical capability and a solid understanding of success metrics
  • Proficient knowledge of MS Office
  • Working knowledge and understanding of HTML
  • Hands on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers)
  • Hands on experience with Movable Ink
  • Moderate to advanced HTML skills and a general understanding of email development
  • Moderate to advanced experience with Project Management tools such as JIRA
  • Basic SQL experience and familiarity with queries 

Job Type: 

  • 40 hours/week, 8 Month Assignment