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Customer Support Specialist

Client Services | Omaha, NE | Full Time, Contract, and Temporary

Job Description

Customer Support Specialist 7803  

The LLS Support Specialist is responsible for providing high quality telephone, email, and chat support to our members. This position must respond to advanced inquiries regarding the Learning Solutions products and services. The LLS Support Specialist provides customer service in accordance with company policies and philosophies. We offer a great work environment and possibilities for career growth.

Customer Support Specialist Pay and Benefits:

  • Hourly pay: $17-$23 
  • Worksite:  Leading tech company in professional networking industry (Omaha, NE 68114)
    W2 Employment, Group Medical, Dental, Vision, 401k

Customer Support Specialist Responsibilities:

  • Serve as the single point of resolution for the customer and respond to service requests and customer inquiries via telephone, email and chat
  • Assist customers with product information and site navigation
  • Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues
  • Accurately record customer trends using internal tools  

Customer Support Specialist Qualifications:

  • 2+ years of customer communication experience in both phone and email support
  • High school diploma
  • Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the customer
  • Strong proficiency with the internet, including the ability to explain Internet functionality to customers via telephone and email
  • Experience using Excel, Word, Outlook, and PowerPoint and ticketing systems

Shift:

  •  Sunday-Thursday OR Tuesday-Saturday 10:00AM-7:00PM CT

Job Type: 

  • 40 hours/week, 12 Month Assignment