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Business Analyst - Salesforce

Technical Operations | Pleasanton, CA | Full Time, Contract, and Temporary

Job Description

Business Analyst - Salesforce 2502 

A leading enterprise software solutions company is seeking a Business Analyst - Salesforce. The ideal candidate has a strong technical background, is passionate about quality customer service, and can thrive in a dynamic, fast-paced environment. The company offers a great work environment.

Business Analyst - Salesforce Pay and Benefits:

  • Hourly pay: $60/hr
  • Worksite: Leading enterprise software solutions company (Pleasanton, CA 94588, open to remote for the right candidate) 
  • W2 Employment, Group Medical, Dental, Vision, 401k
  • 40 hours/week, 6 Month Assignment, possible conversion or extension

Business Analyst - Salesforce Responsibilities:  

  • Define, document, and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.
  • Manage and support operations-related initiatives identified by the Professional Services management team.
  • Identify opportunities for business process improvements and make recommendations as appropriate.
  • Provide project and monthly metrics coordination and support.
  • Work with team to understand and prioritize field requests.
  • Manage the queue to provide prompt support to end-users including consulting ecosystem to resolve issues and address questions.
  • Test the system's new functionality or bug fixes.

Business Analyst - Salesforce Qualifications:  

  • 7-10 years of experience.
  • Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent.
  • Salesforce.com system experience is mandatory.
  • Salesforce admin or equivalent certification required.
  • Project coordination skills.
  • Ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.
  • Ability to research solutions to issues as they arise. Ability to work independently, with general direction and guidance.
  • Ability to manage stakeholder expectations professionally.
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
  • Proficient in Word, Excel, PowerPoint, and Visio.