Electronic Payment Services Specialist 1

POSITION: Electronic Payment Services Specialist I

DEPARTMENT: Electronic Payment Services
REPORTS TO: Electronic Payment Services Operations Manager

FLSA STATUS: Non-Exempt

Who Are We?

With an "A" health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000, with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along its highly successful growth trajectory, SFFedCU is seeking an Electronic Payment Services Specialist 1 able to work on-site at our San Francisco headquarters.

The Position

The Electronic Payment Services Specialist 1 is responsible for the processing of all ACH, Share Drafts, Wires, Mobile Deposits and all other types of transactions. The Electronic Payments Specialist is also responsible for Credit and Debit card services provided by San Francisco Federal CU including processing fraud disputes as well as assisting members, branch and FSC staff.

Duties and responsibilities include the following:

• Posts and balances daily ACH settlement activity received by the Federal Reserve Bank, which includes balancing, researching rejected items, and sending returns and notifications of change within the regulated timeframes.

• Process lost and stolen reports and maintain files. Process credit/debit card and ATM fraud and dispute claims. Have a thorough understanding of Mastercard rules and regulations and regulatory requirements related to card fraud and dispute processes.

• Provide information and services to all members regarding credit, debit, ATM, digital banking and other related company products. Cross-sell products and services when appropriate.

• Wire processing, which will include processing incoming and verification of outgoing wires. Must understand the recall and tracing process.

• Exception processing and research and adjustment for deposits, drafts, and ACH, including ACH Origination and Disputes and Check Fraud Claims.

• Troubleshoot digital banking services, including Bill Pay, External Transfer, Person Pay, and Mobile/ Remote Deposit.

• Assist with other related payment operations and tasks as needed.

• Processes future dated settlement activity received by the Federal Reserve.

• Processes share draft settlement activity received by the Federal Reserve Bank including balancing, researching rejected items, and sending returns within the regulated timeframes.

• Maintains Written Statement of Unauthorized Debit documents and member stop payment requests within the ACH and share draft processing. Handles government restitutions and maintains documentation files.

• Insures appropriate and timely revocations and stops regarding the returns take place, including appropriate Return Reason Codes.

• Processes the return item file received by the Federal Reserve Bank.

• Research problems related to the member’s accounts and handles inquiries, problems and any issues relating to ACH and share draft postings and returns.

• Handles the processing of SEG payroll deposits. Posting transactions to member accounts, balance entry, verify and processing the settlement.

• Reviews, decisions and posts all remote deposit capture deposits received daily.

• Inputs and approves all wire requests received daily.

• Assists with special projects at the request of the Electronic Payments Operations Manager.

• Performs other duties as assigned by Management.

• Performs all applicable job functions in accordance with established Credit Union BSA/AML/OFAC policies and procedures and completes required training on an annual basis.

Who Are You?

The Electronic Payment Services Specialist 1 must have a high school diploma or GED as well as at least 1 to 3 years of similar experience in dispute-related or electronic funds positions. This position requires a thorough understanding of ACH, Wire and Card Servicing operations systems, functions, policies, and procedures as well as excellent communication (verbal, written and presentation) skills including the ability to convey complex situations and relationships concisely to management and executive level audiences and/or non-technical stakeholders. A high proficiency in Microsoft Office Suite (Word, Excel, Visio, Outlook, PowerPoint) is also required as well as a solid work ethic and ability to work effectively both independently and in a team.

Why Join Us?

Our compensation package includes an excellent benefits program including medical, dental, vision and life insurance plans, generous PTO, 401(k) contributions, profit-sharing, a competitive base, annual merit increases, bi-annual incentives as well as tuition reimbursement.

SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.