Campus Store Senior Support Specialist

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society’s most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we’re building on momentum and offering a Roanoke experience for today’s students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

The Position

Responsible for assisting in operational and administrative functions of the Campus Store and supporting Mail Service operations in limited capacity.

Key Responsibilities:

• Maintain a high level of customer service based on the guidelines of the Campus Store Mission Statement
• Assist in the training and supervision of all employees in the cashiering function, as well as other areas of the Campus Store operation
• Assist leadership in fostering the growth and professional development of new leaders within the department and sharing institutional knowledge and providing mentorship to help that growth
• Maintain accurate inventory records to help identify reorders and prevent out-of-stocks
• Assist with receiving general merchandise, reconcile shipping manifests with purchase orders,
• Submitting verified Campus Store and Mail Services invoices to accounts payable via the internal procurement system.
• Perform opening and closing duties as scheduled
• Supervise students in absence of Campus Store Manager
• Assist with daily operation including receiving, stocking, cashiering, maintaining and merchandising floor displays, daily check-up of cash, and any other duties pertaining to the efficient operation of the Campus Store as needed
• Assist in website inventory maintenance providing information to keep catalogs current and updated
• Support the year-end inventory process including store preparation, reconciling counts, and supervising staff during the process
• Assist in the development of marketing, promotional, and social media activities
• Assist in the implication of any new initiatives
• Accurately generate and process interdepartmental vouchers monthly for Office Depot invoice
• Assist in the planning and implementation of special events, both on campus and off
• Provide support to Mail Services through the receiving and distribution of packages and serve as back up for Assistant Director when needed
• Support remote Campus Store retail operations (i.e. Football Gameday, Olde Salem Days, etc…)
• Process online orders and ensure that they are shipped correctly in a timely manner
• Provide customer service for online customers
• Support Mail Services operations in the absence of Mail Services Manager and Assistant Director.
• Perform other duties as assigned

Education, Experience, Skills, and Abilities:

• Previous cash handling experience preferred
• Experience with POS system preferred
• Valid Driver’s License required