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Director of Outpatient Services

Hopewell Center-Downtown St. Louis | St. Louis, MO | Full Time

Job Description

ALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and suffering from major psychiatric disorders. Hopewell Center operates a Psychosocial Rehabilitation Center and a Comprehensive Psychiatric Rehabilitation Center for adults and youth.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Job Summary: This position is responsible for supervising and providing day-to-day services, to include needs of consumers and meeting all program requirements established by the Department of Mental Health and/or other governing entities. Provides day to day oversight of the clinical assessment process for newly enrolled and existing consumers. This leader is the overseer of all assessments provided at the organization.

Responsible for management needs such as data collection, program evaluation, development of grant applications, maintenance of contracts for services, etc. Regularly participates in evaluation of self and assigned staff according to Center policies. Responsive to Corporate Compliance and Quality Assurance procedures, cooperates with utilization review procedures, and follows established procedures, rules and regulations of the clinical records department.
         

Essential Job Functions:

  • Supervises assessment staff including overseeing pre-assessment, psychosocial assessment, and initial treatment planning process.   All related clinical interventions and corresponding documentation is also included. This includes providing clinical supervision to ensure the appropriateness of care and interventions. 
  • Attends meetings and collaborates with referral sources, such as hospitals, outpatient care facilities, Outreach Staff, BHR, Law Enforcement, DMH, and other CCBHO/CMHCs as needed.
  • Collects and maintains data on outcomes.
  • Supervises assessment staff including overseeing screening, psychosocial assessment, and initial treatment planning process. All related clinical interventions and corresponding documentation is also included. This includes providing clinical supervision to ensure the appropriateness of care and interventions. It also includes administrative duties such as tracking outcomes of staff intervention and overall performance.
  • Provide leadership and guidance to all aspects of assessment staff
  • Take an active role in monitoring the identification, development, and execution of strategic objectives
  • Effective communicate to employees any changes and news worthy events within the department of company to all employees to ensure practice
  • Coordinates and assures a high standard of quality care consistent with mission, CCBHO and Department of Mental Health, and other regulatory guidelines and requirements
  • Assures continuity of care through effective scheduling of staff and ongoing communication.
  • Monitors costs for providing care, including productivity, overtime, caseloads, etc., and is an efficient steward of resources.
  • Evaluates quality of care delivered by professional staff, as evidenced by clinical assessments.
  • Reinforce team approach throughout functions; support and solicit input from team members at all levels with the company.


MINIMUM EDUCATION AND/OR EXPERIENCE: 

  • Master’s degree in social work, counseling, etc. and eligibility as a QMHP (Qualified Mental Health Professional).
  • Licensure as an LPC/LCSW. 
  • 3 years of employment history in mental/behavioral health.
  • Leadership experience strongly preferred.
  • Effective communication skills.

Additional Requirements

  • Knowledge of the policies, procedures, and regulations of the program to which the employee is assigned.
  • Detailed knowledge of the problems encountered by persons with mental illness and how to assess the various community resources available.
  • Aptitudes to develop, coordinate, and evaluate services within the assigned program responsibilities.
  • Capability to communicate ideas clearly and effectively to produce clear and concise reports.

Supervisory Requirements

  • Provide leadership and guidance to all aspects of assessment staff
  • Take an active role in monitoring the identification, development, and execution of strategic objectives
  • Involve, as appropriate, all employees in order to achieve goals
  • Effective communicate to employees any changes and news worthy events within the department of company to all employees to ensure practice
  • Handle difficult personnel situations directly, using appropriate discretion and Human Resource’s advice to show respect for the individual
  • Champion change and effectively manage the implementation of new ideas
  • Reinforce team approach throughout functions; support and solicit input from team members at all levels with the company
  • Complete evaluations of employees and communicate results as required