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Desktop Support Analyst

IT | London | Full Time

Job Description

Grimshaw Architects has an exciting opportunity for a technically skilled and self-driven “Desktop Support Analyst” to join its London studio in Clerkenwell.

We are seeking an energetic & capable Desktop Support Analyst with a can do attitude, to be part of our solutions-based team playing an integral part in supporting our staff, end-compute & the platforms they use, delivering best of class support in a changing & agile AEC world.

The Desktop Support Analyst will be mindful of the support arena serving our practice & delivering against our SLA’s.

In this role, you will be passing knowledge to IT support team members, aiding in the supply of information for support readiness before the go-live of any new IT initiatives in a constantly progressive solutions-based landscape.

Principal responsibilities:

  • Good team player engaged in responding to and resolving staff IT issues within agreed timeframes, escalating faults where appropriate.
  • Deployment of applications, plug ins and scripts.
  • Day to day management of users, onboarding and offboarding staff, setting up staff IT equipment, remote access needs, O365, Zoom & Teams
  • Control of computer assets, maintaining accurate records of windows, mac, mobile devices and peripherals.
  • Support of AV integrated meeting spaces & rooms
  • Resolve printer issues, including toner replacements, basic fault finding and resolution.
  • Manage and maintain a healthy fleet of IT equipment.
  • Triage more complex support issues to other technical departments & senior staff including any security incidents that may arise.

Skills & Competencies

  • Personable with good communication skills
  • Good written English
  • Microsoft Windows 10 experience
  • Microsoft Outlook experience
  • Security aware - Anti-Virus, Anti-Malware & Email
  • Audio Visual on hand support - desirable
  • O365 Administration and App basics - an advantage
  • Service SLA orientated.
  • AEC industry exposure – desirable

The role attracts a salary of £30,000 - £35,000 as well as a competitive benefits package

Grimshaw is an equal opportunities employer. We welcome people from all backgrounds and recognise that in order to be successful, we need to create an inclusive environment where everyone can realise their potential and succeed.

Any offer of employment with Grimshaw will be conditional upon you having the right to work in the UK.