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Account manager (customer success, project manager)

Accounts | New York, NY | Full Time

Job Description

 

About Us:

Developers consider Devpost their go-to channel for discovering and competing in the world’s software competitions (hackathons), and for finding inspiration to build their next big project. Customers who trust us to inspire these developers include Amazon, Google, TechCrunch, Microsoft, Atlassian, Facebook, Block.one, DocuSign, and many others. The global market for new software and its makers is exploding, and we’re uniquely positioned to provide developers with a platform for what matters to them: learning, community, and professional opportunity.

This role exists to help our customers achieve great outcomes with their software competitions. As a highly organized account manager (also knows as customer success and project manager), you’ll own the process of customer consultation, coordination, and operation of small and large competitions. Our office is located in New York City however we are open to a remote hire.  

Our goals are centered around a close relationship with our community, and a dedication to continuously improving our platform and ourselves to meet their needs. Our employees are empowered to take ownership of their own initiatives, and to make decisions in line with our metrics and mission. Our purpose is firmly rooted in the belief that technology can bring about important change and improve lives.

Responsibilities:

  • Communicate frequently with clients ranging from small to large organizations 

  • Create internal and client-facing project plans covering the set-up, implementation, execution, monitoring, and closing of competitions

  • Create and manage a detailed team calendar with client milestones and reminders

  • Develop reports for clients summarizing competition metrics and website analytics

  • Frequently coordinate with our project team, marketer, developers, and customer support to ensure successful competition outcomes

  • Assist with drafting website copy

  • Manage competition website content through a CMS

  • Over time, become a competition expert and advise clients on best practices

  • Manage client and team expectations for deliverables and ensure tasks are assigned and on schedule

  • Handle various competition-related administrative tasks

You:

  • Have 2 - 5 years experience of client-facing account management experience

  • Communicate well with clients to make them feel comfortable and open to suggestions

  • Are passionate about helping others and take pleasure in managing projects and exceeding client expectations

  • Are flexible with schedule changes and can adjust accordingly

  • Thrive under pressure and have the ability de-escalate stressful situations

  • Are able to provide technical support to clients or to provide training on Devpost’s software product when necessary

  • Are responsible, detail-oriented, well-organized and enjoy keeping others organized

  • Have excellent written and verbal communication skills

  • Work well with remote teams

  • Are loved by people who have worked with you

  • Have the ability to thrive in a startup culture where priorities are clear but freedom is given to own your own work

Desired:

  • Experience with client relationship management

  • Experience with digital marketing related project management

  • Experience with collecting and analyzing marketing data using Google Analytics and/or Mixpanel

  • Familiarity with technical language to be able to communicate effectively with our software development team and technology clients

  • Familiarity with hackathons, software challenges, and crowdsourcing

The Culture:

We’re more focused on deliverables than meetings. Everyone’s opinion is respected and all ideas are given equal consideration. It’s a culture of meaningful work by dedicated, hard-working individuals, but the environment is relaxed and creative too.

Benefits and Perks:

  • Competitive salary
  • Stock Options
  • High-quality Benefits
  • No vacation policy (that means time off whenever you want it as long as you get your work done)

If interested, please share examples of projects you've managed in your cover letter and tell us why you might be uniquely qualified for the position.