Customer and Project Support Associate

About Devpost

Devpost's mission is to inspire the world's developers to build great software. Developers consider us their go-to site for discovering and competing in the world’s software competitions (hackathons) both inside and outside of their organizations. Millions use Devpost to learn, be creative, collaborate, and earn prizes and recognition.

Customers who trust us to inspire developers include Amazon, Google, Microsoft, Meta, DocuSign, Snap, many startups, non-profits, and more.

About This Position

As part of the Project Management and Customer Success team, you will be helping us provide a delightful customer and hackathon experience. The employee will help our users and hackathon managers through a variety of hackathon support functions. They'll play an important role in ensuring customer success and safeguarding our reputation.

Responsibilities

• Assist our Project Management and Support teams with providing a great experience for our clients
• Respond to and resolve support questions from Devpost users
• Analyze support trends and work with others to improve processes and messaging to foster a delightful end-user experience in our hackathons
• Monitor upcoming and live hackathons on Devpost and take action to ensure the quality standards of Devpost

Skill, Experience, and Requirements

• Great written and verbal communication skills
• Responsible, proactive, detail-oriented, and well-organized
• Open to learning new tools and processes to support the team and hackathons
• Take pleasure in solving problems and helping others
• Experience with analyzing trends, identifying issues, and proposing solutions for process improvement

Bonus Points

• Familiarity with Help Scout, Clickup, Discord, Slack, Google Docs and Sheets
• Experience supporting end users
• Experience with the developer community through organizing and attending hackathons or otherwise
• Experience using Devpost
• A good understanding of technology trends

Perks

• Salary is commensurate with experience
• Stock options
• Full health, vision, and dental
• $2K annual personal education and conference budget
• Vacation when you want it

If this sounds like the perfect fit for you, please send us your resume and a cover letter telling us why you'd be a great candidate.