Courtyard Boone - Bistro and Catering Manager

About Us:

The Bistro offers guests and locals a casual dining experience, with healthy and fresh, made-to-order breakfast and dinner options, including a full-service bar and 24-hour Starbucks. The Bistro also offers full-service catering options for breakfast, lunch, and dinner, as well as an open bar, for groups using the meeting space facilities.

Responsibilities: The Bistro Manager is responsible for overseeing the Bistro functions of the hotel.

Client/Guest Service

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding to client/guest needs.
• IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.
• Respond to client/guest complaints relating to the Bistro department in a timely manner.
• Ensures proper delivery of Bistro service.

Bistro Responsibilities

• Creates and updates a weekly schedule for all Bistro Staff (ideally placed out 3 weeks in advance)
• Ensures that all Bistro shifts are covered adequately. Works as Bistro Host for am or pm to cover during illnesses, busy time periods, and vacations as needed.
• Assists in the purchasing/ordering of food items and supplies. Maintains adequate supply levels to provide guest satisfaction.
• Confirms all Bistro-related orders and shipments. Ensures that items are stored properly upon receipt.
• Shops for miscellaneous food items and supplies at local stores when needed.
• Review guest scores and comment cards. Implements ideas to improve customer satisfaction.
• Supervises and evaluates Bistro associates with assistance from the supervisors and Operations Manager

Human Resources

• Maintains a positive, cooperative work environment between staff and management.
• Works as a team player. Responds appropriately to direction/constructive feedback and applies as needed.
• Works to maintain a high level of motivation for staff to improve performance. Creates incentive plans with the Bistro Supervisor and implements them appropriately.
• Establishes effective communication between the Food & Beverage Department and other departments within the hotel.
• Works with the Bistro Supervisor to hire, lead, and correct Food and Beverage associates.
• Ensures proper training and certification (i.e. food handlers permits) of all food and beverage personnel.
• Conducts reviews/evaluations of Food and Beverage staff

Safety and Security Management

• Knows local health and safety codes and regulations that apply to hotels. Understand that cleanliness is the priority and zero infractions are the expectation.
• Assists the management in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) and security problems (locking doors after hours, etc.).
• Understands, follows, and assists with policies and procedures for the hotel’s key control system.

Requirements & Expectations:

• Maintains a professional appearance and demeanor in all situations dealing with fellow associates, guests, and clients.
• Manages time effectively to accomplish all desired tasks, duties, and action plans. Is punctual for all shifts and meetings.
• Delegates responsibilities appropriately and effectively to department personnel.
• Helps to maintain an organized working environment. Assists in keeping all areas of the hotel clean.
• Works appropriate hours for his/her responsibilities.
• Attends all required meetings.
• Must have bartending /food service experience
• Must have previous supervisory/managerial experience.
• Must possess a valid driver's license with a clean driving record

Compensation:

• Starting Wage: $35-45/yr base salary + Gratuity + bonus
• Quarterly wage review with benchmark goals
• Gratuity is included in all our catering contracts, any shifts worked as chef, bartender, or server will also be eligible for tips
• Bonus Program for Budget and Score Performance - paid quarterly
• Bonus Program for Training Compliance and Inspection Performance
• Great associate discount for hotel stays all over the world
• 401K, paid vacation, health insurance available after one year