Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

Key Responsibilities

We are looking for a Care Coordinator- Medical Assistant to help with the way primary care is delivered and how patients are served. The Care Coordinator facilitates the delivery of care by the Provider. Care Coordinators are liaisons to the patient/family/caregiver working with the Provider's direction and orders to provide quality healthcare for the home bound or home limited patients.

About the Job

Required Qualifications

Education & Experience to drive change:

• Medical Assistant Certification required.
• 3+ years of experience in a healthcare setting or a bachelor’s degree in a healthcare related field.
• High School Diploma or GED Required.
• Comfort with technology including the Microsoft suite of products
• Prior experience using electronic health record.

While this role will be dynamic in nature, key responsibilities and expectations of the position include:

• Order any acute imaging/labs for Provider.
• Answers phone calls/messages from or pertaining to Grace At Home patients.
• Provide support to designated provider in all patient care areas.
• Communicating & collaborating with other Care Coordinators to assure all work is completed.
• Keep workspace within HIPPA compliance.
• Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite workflow to facilitate Providers ability to see patients.
• Check EHR messages regularly. Follow up on requests in a timely manner.
• Send in prescription refills.
• Communicate with community partners to facilitate care for patients.
• Processing inactive patient information.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer the Highmark BCBS plan with an 85% employer contribution, covering your entire family.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

The working environment and physical requirements of the job include:

This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.