Internal Application: Systems Engineer
IT | Bangkok, Thailand | Full Time
Provides technical support for employees and customers over the phone and onsite for enterprise applications and systems. Also, provides hardware support for workstations, laptops, printers, mobile devices, and other IT equipment, including, inventory, repair, deployment, maintenance, and disposal. Responsible for troubleshooting hosting systems and applications necessary for clients.
The position operates under limited supervision with a great deal of independence in daily tasks.
Handle incoming phone calls, gather information, create tickets in ticketing system and escalate as necessary
Responds to system failures and works with support or vendor teams to minimize business impact.
Train other IT and Help Desk support staff on a variety of equipment and software
Interacts closely with help desk staff and assists with diagnoses as needed
Use remote systems management tools to gather hardware and software inventories, install new or updated software, to provide remote management of desktop systems for troubleshooting purposes, upgrades, and configuration changes
Maintains smooth operation of multi-user computer systems, including coordination with Network Engineers, Developers, Storage Engineers and DBA’s
Research, tests, and implements new products
Support corporate applications
Able to execute tasks such as:
Installing, configuring, testing, and maintaining operating systems, application software and system management tools
Systems and network management (SSL certificates, OS/Application patches, AV Updates, AD, DNS, FTP etc)
NetScaler Load balancer: Configure websites, load balancing, redirects, maintenance pages, etc.
Email systems management: creating users, distribution groups, calendars, archival.
Security PCI / SOC: Assist in ongoing compliance maintenance efforts
Ability to be on-call after normal work hours
Be “remote-hands” for moves, adds and changes in server rooms / data centers
Required Education and Experience:
Bachelor’s degree or equivalent technical experience
At least 3 years of experience supporting end users and providing technical assistance across multiple operating systems
Ability debug and diagnose computer, connectivity and voice issues
Experience working across multiple disciplines (Servers, Desktops, LAN, WAN, Voice)
Knowledge of basic networking including wireless and wired, VoIP, Servers and various applications
Basic knowledge of Windows, Cisco switches, Cisco phones, Citrix NetScaler and virus protection software
Ability to produce support documentation for products/systems
Experience with Active Directory account administration
Preferred Education and Experience:
Bachelor’s degree or higher
Must be able to prioritize and take initiative
Demonstrate excellent service skills
Strong English communication skills, both written and verbal
What we Offer:
Start-up culture with opportunity to make an impact in your role and our team immediately
Compensation corresponding to the value you bring to our team
Excellent on-the-job learning opportunity to grow your skills
Support of a diverse and international team to reach your goals
We are unable to provide relocation assistance for this role
We are unable to provide employment sponsorship for this role - unrestricted work authorization required
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. Their software solutions drive sales, marketing, and revenue performance for tens of thousands of hotels across the globe with a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With office headquarters in Boca Raton, FL, USA, and offices around the globe in Germany, Singapore, Thailand, and Japan, Cendyn proudly serves customers in 143 countries. Their software solutions deliver billions of data-driven, personalized communications on behalf of their customers every year. For more information on Cendyn, visit cendyn.com.
EEO Statement and Commitment to Diversity
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.
Cendyn is committed to diversity and inclusion, and is unified in our shared values and mission.