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Internal Application: Systems Engineer

IT | Bangkok, Thailand | Full Time

Job Description

Job Purpose: 

Provides technical support for employees and customers over the phone and onsite for enterprise applications and systems. Also, provides hardware support for workstations, laptops, printers, mobile devices, and other IT equipment, including, inventory, repair, deployment, maintenance, and disposal. Responsible for troubleshooting hosting systems and applications necessary for clients. 

Location: 

Remote (Bangkok)

Job Responsibilities:

The position operates under limited supervision with a great deal of independence in daily tasks. 

  1. Handle incoming phone calls, gather information, create tickets in ticketing system and escalate as necessary 

  2. Responds to system failures and works with support or vendor teams to minimize business impact. 

  3. Train other IT and Help Desk support staff on a variety of equipment and software  

  4. Interacts closely with help desk staff and assists with diagnoses as needed 

  5. Use remote systems management tools to gather hardware and software inventories, install new or updated software, to provide remote management of desktop systems for troubleshooting purposes, upgrades, and configuration changes 

  6. Maintains smooth operation of multi-user computer systems, including coordination with Network Engineers, Developers, Storage Engineers and DBA’s  

  7. Research, tests, and implements new products 

  8. Support corporate applications 

  9. Able to execute tasks such as: 

  • Installing, configuring, testing, and maintaining operating systems, application software and system management tools 

  • Systems and network management (SSL certificates, OS/Application patches, AV Updates, AD, DNS, FTP etc) 

  • NetScaler Load balancer: Configure websites, load balancing, redirects, maintenance pages, etc. 

  • Email systems management: creating users, distribution groups, calendars, archival. 

  • Security PCI / SOC: Assist in ongoing compliance maintenance efforts 

 

 

Non-Essential Functions: 

  • Ability to be on-call after normal work hours 

  • Be “remote-hands” for moves, adds and changes in server rooms / data centers 

 

Requirements: 

Required Education and Experience: 

  1. Bachelor’s degree or equivalent technical experience 

  2. At least 3 years of experience supporting end users and providing technical assistance across multiple operating systems 

  3. Ability debug and diagnose computer, connectivity and voice issues 

  4. Experience working across multiple disciplines (Servers, Desktops, LAN, WAN, Voice)  

  5. Knowledge of basic networking including wireless and wired, VoIP, Servers and various applications  

  6. Basic knowledge of Windows, Cisco switches, Cisco phones, Citrix NetScaler and virus protection software  

  7. Ability to produce support documentation for products/systems 

  8. Experience with Active Directory account administration 

 

  

Preferred Education and Experience: 

  1. Bachelor’s degree or higher 

  2. Related certifications 

Expected Competencies: 


  1. Must be able to prioritize and take initiative 

  2. Demonstrate excellent service skills 

  3. Strong English communication skills, both written and verbal 


What we Offer:

  • Start-up culture with opportunity to make an impact in your role and our team immediately 

  • Compensation corresponding to the value you bring to our team 

  • Excellent on-the-job learning opportunity to grow your skills 

  • Support of a diverse and international team to reach your goals 

  • We are unable to provide relocation assistance for this role  

  • We are unable to provide employment  sponsorship for this role - unrestricted work authorization required 


Company Description:

Cendyn is the leading innovative cloud software and services provider for the hospitality industry. Their software solutions drive sales, marketing, and revenue performance for tens of thousands of hotels across the globe with a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With office headquarters in Boca Raton, FL, USA, and offices around the globe in Germany, Singapore, Thailand, and Japan, Cendyn proudly serves customers in 143 countries. Their software solutions deliver billions of data-driven, personalized communications on behalf of their customers every year. For more information on Cendyn, visit cendyn.com. 


EEO Statement and Commitment to Diversity 

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. 

Cendyn is committed to diversity and inclusion, and is unified in our shared values and mission.