Technology Operations Engineer

We are seeking a skilled and experienced Technology Operations Engineer to help power our Technology Operations Center (TOC). As a Technology Operations Engineer, you will be responsible for the monitoring, maintaining, and troubleshooting our platforms. You will report to the Technology Operations Lead and work closely with cross-functional teams, including product management, engineering, information technology, customer success, and security to drive innovation and efficiency in our SaaS operations.

Job Responsibilities

• Operate and support our private and public cloud platforms
• Perform day-to-day activities within the Technical Operations Center, including incident handling, monitoring, and escalation procedures
• Be part of a 24/7 schedule rotation
• Coordinate with other teams to address critical incidents and outages
• Perform irregular and regular tasks, such as deployments, maintenance, data updates, and other duties as needed
• Manage our incident management system
• Identify and troubleshoot anomalies, performance bottlenecks, and connectivity issues
• Participate in incident management and reporting
• Act is primary point of contact for incidents
• Follow standard operating procedures (SOP’s) to take corrective actions to restore services
• Escalate complex issues to appropriate teams and stakeholders
• Collaborate with cross-functional teams to implement best practice, standards, and policies related to technical operations at scale

Requirements

• Bachelor’s degree in computer science, information technology, or related field; OR CompTIA A+ or Net+ certification; OR at least 4 years of applicable experience
• 2+ years of experience with demonstrated success in operating mission critical software and services
• 2+ years of experience in 24x7x365 technology operations
• Understanding of DevOps principles and practices, including CI/CD pipelines, containerization, etc.
• Experience with on-call and incident management systems (OpsGenie, PagerDuty, etc.)
• Experience with modern observability tools (Datadog, Grafana, New Relic, etc.)
• Excellent English communication and interpersonal skills with the ability to collaborate
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

Preferred Qualifications

• Proficiency with Terraform, CloudFormation, or other Infrastructure as Code (IaC) tools
• Experience with Security Operations and/or experience working in a SOC
• Experience administering Linux and Windows servers in a cloud or datacenter environment

Work Schedule:

This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram.

EEO Statement:

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.