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APAC Product Specialist

Customer Delivery | Bangkok, Thailand | Full Time

Job Description

Job Purpose:

 The Product Specialist is responsible for supporting our clients on a variety of day-to-day production and configuration requests. This includes, but is not limited to, coordinating production tasks, configuring and testing client email campaigns, scheduling reports and answering product functional questions. 

Responsibilities: 

●Track and document all task activities, results and feedback within each task record for account support purposes, client billing, productivity assessment and historical reference

●Assist the APAC Technical Team Lead with regular team workload assessment

●Complete product training programs and pass certification tests as required by the APAC Technical Team Lead

●Build a knowledge base of client needs/objectives to help all Product Helpdesk team members provide world class service for internal and external customers

●Identify, resolve and/or escalate potential client issues

●Work with team leads to identify product enhancement and training needs to improve production efficiencies and overall customer success

Requirements:

●BS,BA or CE from accredited college or university

●Basic HTML skills

●Experience working in the email marketing field, preferably in the hospitality vertical

●Familiarity with CRM database applications and enterprise-level software

●Basic knowledge of digital marketing and advertising channels, including: Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media and Mobile Marketing

●1+ years of experience in account management or hotel marketing experience

●Ability to communicate in English – verbal and written

●Strong time management skills

●Self-motivated, goal oriented, and able to work in a team environment

●Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure

●Strong analytical, problems solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions

●Strong overall business and people skills, including planning, presentation skills and business acumen

●Strong interpersonal/communication skills

●Computer proficiency in Google Analytics, Outlook, Excel, MS Word, PowerPoint, etc


What we offer


Start-up culture with opportunity to make an impact in your role and our team immediately
Compensation package corresponding to the value you bring to our team
Support of a diverse and international team to reach your goals
We cannot offer employment sponsorship, unrestricted work authorization is required
We cannot offer relocation assistance, local candidates are highly preferred


Company Description

Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With offices in Boca Raton, Atlanta, Boston, San Diego, London, Munich, Singapore, Sydney, Bangkok and Tokyo, Cendyn proudly serves clients in 143 countries, delivering over 1.5 billion data-driven, personalized communications on behalf of their customers every year.  For more information on Cendyn, visit www.cendyn.com.