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Accounts Receivable Specialist

Accounting | Alpharetta, GA | Full Time

Job Description

Job Purpose:

To provide financial, clerical and administrative services to ensure efficient, timely and accurate collection of payments, billing and cancellations on accounts under his or her control.

Job Location:

Alpharetta, GA


Essential Functions:

  1. Reviews delinquent account records and reports to determine which customers must be contacted for collection of overdue accounts and by which means is the most effective.
  2. Responsible for initiating calls to delinquent customers to collect payments and settle accounts.  
  3. Sends emails and /or writes letters for use in collection attempts in conjunction with finance department and Executive leadership.
  4. Verifies accuracy of accounts and suggests billing changes and/or credits/adjustments where necessary to expedite collection activity.
  5. Assist with recurring customer billing as necessary during peak seasons.
  6. Initiate changes in customer information and billing, as well as tasks for requested cancellations.
  7. Follows corporate policy for credit and collections.
  8. Prepares for weekly meetings and reports updates on accounts, including projection of collections.
  9. Develop relationships and regularly communicate with various department heads and management regarding account status and follow-up


Required Education and Experience:

  1. 3+years high volume corporate Collections experience
  2. At least high school level education completed
  3. Knowledge of Billing and Collections procedures
  4. Accounts Receivable knowledge/experience a plus
  5. Ability to prioritize and manage multiple responsibilities
  6. Software industry experience a plus
  7. Experience with NetSuite and Salesforce a plus


  1. Knowledge of Billing and Collections procedures
  2. Strong attention to detail, goal oriented, organized
  3. Commitment to excellent customer service
  4. Excellent written and verbal communication abilities
  5. Ability to prioritize and manage multiple priorities
  6. Ability to work in a team atmosphere

What we offer:

  • Start-up culture with opportunity to make an impact in your role and our team immediately
  • Compensation corresponding to the value you bring to our team
  • Excellent on-the-job learning opportunity to grow your skills
  • Support of a diverse and international team to reach your goals
  • We are unable to provide relocation assistance for this role - local candidates highly preferred
  • We are unable to provide employment  sponsorship for this role - unrestricted work authorization required

Company Description

Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, London, Munich, Tokyo and Singapore, Cendyn proudly serves more than 30,000 clients in 143 countries with enterprise meeting spend levels in excess of $1 billion.

EEO Statement:

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.