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Trust & Safety Associate

Compliance | Omaha, NE | Full Time, Contract, and Temporary

Job Description

Trust & Safety Associate 7802

We area leading tech company in the professional networking industry looking for Trust and Safety Associates to support the Job Fraud team. We offer a great work environment and possibilities for career growth.

Trust & Safety Associate Pay and Benefits:

  • Hourly pay: $25-$35
  • Worksite:  Leading tech company in professional networking industry (Omaha, NE 68114)
  • W2 Employment, Group Medical, Dental, Vision 401k

Trust & Safety Associate Responsibilities: 

  • Effectively identify problems/issues by performing relevant research using the appropriate tools
  • Communicate effectively and concisely with customers and internal partners to resolve cases in written form
  • Provide feedback to management regarding necessary changes and updates (including policies, upgrades and customer care issues)
  • Analyze fraud reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders
  • Maintain and promote a positive attitude while meeting productivity goals
  • Assist in day-to-day risk-related job functions including product payment delinquencies, risk reporting 

Trust & Safety Associate Qualifications: 

  • 1+ years of experience in compliance, privacy, risk management, transaction fraud, fraud operations, chargeback processing or legal support 
  • BA/BS degree in a related field
  • Knowledge of card industry (VISA/MasterCard regulations, privacy issues and industry risk trends)
  • Excellent ability to explain Internet functionality to customers via telephone and email
  • Ability to identify, analyze and report risk trends to improve customer experience and make discretionary decisions based on appropriate research 


Must be able to work at least one of the following possible shifts:

  • Monday-Friday- start time 6:00-10:00AM CT - 8 hour shifts
  • Saturday-Tuesday -start time 6:00-10:00AM CT - 10 hour shifts

Job Type: 

  • 40 Hours/week, 12 Month Assignment