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Trust & Safety Associate

Compliance | Omaha, NE | Full Time, Contract, and Temporary

Job Description

Trust & Safety Associate 7802

We area leading tech company in the professional networking industry looking for Trust and Safety Associates to support the Job Fraud team. We offer a great work environment and possibilities for career growth.

Trust & Safety Associate Pay and Benefits:

  • Hourly pay: $25-$35
  • Worksite:  Leading tech company in professional networking industry (Omaha, NE 68114)
  • W2 Employment, Group Medical, Dental, Vision 401k

Trust & Safety Associate Responsibilities: 

  • Effectively identify problems/issues by performing relevant research using the appropriate tools
  • Communicate effectively and concisely with customers and internal partners to resolve cases in written form
  • Provide feedback to management regarding necessary changes and updates (including policies, upgrades and customer care issues)
  • Analyze fraud reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders
  • Maintain and promote a positive attitude while meeting productivity goals
  • Assist in day-to-day risk-related job functions including product payment delinquencies, risk reporting 

Trust & Safety Associate Qualifications: 

  • 1+ years of experience in compliance, privacy, risk management, transaction fraud, fraud operations, chargeback processing or legal support 
  • BA/BS degree in a related field
  • Knowledge of card industry (VISA/MasterCard regulations, privacy issues and industry risk trends)
  • Excellent ability to explain Internet functionality to customers via telephone and email
  • Ability to identify, analyze and report risk trends to improve customer experience and make discretionary decisions based on appropriate research 

Shift:

Must be able to work at least one of the following possible shifts:

  • Monday-Friday- start time 6:00-10:00AM CT - 8 hour shifts
  • Saturday-Tuesday -start time 6:00-10:00AM CT - 10 hour shifts

Job Type: 

  • 40 Hours/week, 12 Month Assignment