Sr. Customer Success Manager - Sales Solutions

Sr. Customer Success Manager - Sales Solutions 16026

• Hourly pay: $45-$60/hr (Pay varies based on the candidate's experience and location)
• Worksite: Leading professional development and networking company (Chicago, IL - Hybrid, Open to remote candidates in the Central Time zone of the United States, Candidates local to Chicago are preferred)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 12 Month Assignment

A leading professional networking company seeks an Sr. Customer Success Manager - Sales Solutions. The successful candidate will partner closely with your assigned sales partners to ensure our customers achieve a return on investment and drive successful adoption and engagement with their hiring solutions investment. The company offers a great work environment!

Sr. Customer Success Manager - Sales Solutions Responsibilities:

• Commitment to personal journey with diversity, inclusion, and belonging, as this is a top priority for us and many of its customers.  
• Partner with teams (ie. sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI). 
• Execute leading practice recommendations based on methodology leading practices to the book of business to drive product adoption and ensure they leverage the solution to achieve agreed-upon operational priorities, leading to full business value and agreed-upon success criteria. 
• Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.

Sr. Customer Success Manager - Sales Solutions Qualifications:

• 6+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales , and/or sales effectiveness experience is preferred.
• Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges, is preferred.
• Developing organization, project management, and time management skills is preferred.
• Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences, are preferred.
• Ability to prioritize workflow across a large client base is preferred.
• Developing an understanding of Sales concepts and Software as a Service is preferred.
• Experience in analyzing data, trends, and client information to identify product or growth opportunities in the service of customer value.
• Experience with Sales Navigator is a plus.
• Ability to learn new software quickly is essential.
• Familiarity with tools for call recording and documentation (e.g., Gong).

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