Sr. Admitting Worker (L)
Administrative | San Francisco, CA | Full Time, Contract, and Temporary
Sr. Admitting Worker 837585 (L)
Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, financial and cash collection information and entering it into the computer system quickly and accurately. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure All Senior Admitting Workers have a critical influence on a patients’ health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
- Greet patients and families. Coordinate admission check-in and complete admissions registration.
- Log patients as they check-in and provide information to any patient/family inquires
- Responsible for printing the next day’s surgical report, and/or retrieving Fast Track Report.
- Complete the admission process for patients in the Emergency room that need to be admitted.
- Interviews patients to confirm patient demographic information and financial insurance data
- Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner
- Maintains and updates Medical Center service and staff on-call board as needed
- Dismantles patient chart and prepares for delivery to Medical Records in a timely manner.
- Ensures completion of medical records
- Schedules procedures, tests, and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling.
- Admits newborns and completes appropriate material for the ICN as needed
- Verify patient’s identity and enter 2 patient identifier data in Apex following Medical Center protocol.
- Act as liaison for patients and various departments conducting clinical trials or protocols. Engages patient in discussion and or data collection.
- Adhere to red flag protocol, refer Red Flag Alerts to Admitting supervisor
- Confirm and document in Apex patient’s family/friend/designee and preferred language for updates from OR or physician
- Coordinate communication between all applicable medical center units and physicians with patients, family, and approved visitors.
- CSC check-in to include verbal discussion of Pediatric Patient NPO, and Health Assessment Status data collection, documentation, and reporting to Pre-op. Facilitate appropriate follow up if NPO/Health Assessment status is not within acceptable guidelines
- Obtains authorizations for services working with physician’s office staff and review organizations as required
- Verifies insurance eligibility and benefits and enters data including authorization in the registration and insurance verification screens.
- Coordinate bed placement in collaboration with Central Patient Placement (CPP) 1 Provides on-the-job training for new staff.
- Keep patient informed and routinely updated of their wait time, updates or surgical results and cancellation to promote a patient centered environment
- Responsible for coordinating access to additional resources for patients/families and visitors when needed (ie: patient relations, spiritual care services, social work and community services).
- Responsible for collaborating with Hospital representatives (ie: CSC charge nurse, Child Life Specialist, etc) to address special needs of pediatric patients.
- Distribute available amenities to patients and visitors when appropriate (ie: DVD’s, CD’s, books, puzzles, magazines, games and toys, blankets and pillows).
- Coordinate interpreters and facilitate use of 2 way interpreting phones for patients and providers when needed.
- Coordinate with support departments to keep areas clean and presentable at all times.
- Participate in daily upkeep and straightening rounds of multiple patient waiting areas, daily and weekly disinfecting of children related amenities under the guidance of Child Life Specialist adhering to the Hospital Infection Control Policies.
- Registers patients for specialized outpatient services such as (ONB) status, Ambulatory surgery, and outpatient lab as needed
- Functions as a resource to other employees in the department.
- Responsible for appropriately responding to emergency situations including but not limited to code red, code blue, code white, code pink and purple, code grey, and disaster procedures.
- Willing to work flexible hours, which include holidays, weekends, overtime and other shifts as assigned depending on operational needs.
- Meets the productivity and accuracy standards of the department.
- Performs other duties as assigned by the Supervisor that include, but are not limited to: gathering data, maintaining statistical information, and assisting with special projects.
- Upholds adherence to departmental uniform dress standards, including appropriate identification.
- Role models sensitivity to patient confidentiality and promotes patient privacy.
- Complies with all applicable infection control, health and safety procedures.
- May assist with patient surgery preparation instructions in Pre-op, which includes, escorting patient and approved family members to the Pre-op.
- Check in at Pre-op and guide the patient to assigned bed, and provide verbal instructions on basic readiness (disrobing, donning hospital gown/socks and placement of personal items).
- Mitigate volatile patient/family/visitors situations and coordinate with security/hospital supervisor
- This position requires flexibility to orient and work at all Medical Center locations.
- High school diploma or GED required
- Two (2) years’ experience at the Admitting Worker or comparable level
- Proficiency in health insurance eligibility and authorization requirements
- Proficiency in reimbursement financial policies
- ADT experience required, knowledge of office machines; typing 30 wpm. Must have basic PC skills
- Ability to problem solve; ability to analyze data and recommend changes
- Must be able to multi task and prioritize
- Ability to follow instructions; work quickly and accurately in a fast paced environment
- Analytically and grammatical skills are necessary to communicate effectively verbally and in writing
- Articulate and concise oral communication and the ability to write clearly and concisely
- Ability to write clearly and concisely
- Must have strong customer service skills.
- Ability to work collaboratively with a culturally diverse staff and patient/family population.
- Ability to work independently with minimum supervision.
- Second Language
- Previous experience in hospital setting
- Basic knowledge of Medical Terminology
- Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third party payors
$25 per hour San Francisco, CA 94158 8 Month Assignment