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Service Technical Support

Technical Operations | El Segundo, CA | Full Time, Contract, and Temporary

Job Description

Service Technical Support 925795 

Responsibilities:

  • Calibrate and perform adjustments on Electronic Measurement and Test Equipment.

  • Use test automation platforms and software to calibrate Measurement and Test Equipment.

  • Perform manual calibration procedures on Measurement and Test Equipment.

  • Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques.  Recommend corrective actions resulting in solutions that are cost effective and enhance the process.

  • Use software skills and/or technical ability to fix, enhance or develop calibration procedures.  Ensure that all changes are approved and documented appropriately.

  • Take ownership of commitments and deliver on them.

  • Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision making processes.

  • Maintain high workmanship standards and deliver on commitments.

  • Provide consistent, solid contribution to team and service center delivery goals.

  • Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly.

Requirements: 

  • This position requires a 2 year technical degree or equivalent training/certification. Requires a minimum of 5 years directly related experience in calibration, with typically 7 to 10 years of experience.

  • Solid working knowledge of Windows, MS Excel, MS Word and Outlook

  • Maintain a positive attitude and provide constructive dialogue with respect to business strategies, direction and policies.  Understand the service business and remains flexible to changing business needs.

  • Communicate effectively with internal and external customers.  Initiate customer interaction when appropriate.  Resolve technical problems and provide advice on set-up, applications and issues related to compatibility.  Escalate issues when necessary and maintains ownership through resolution.  This is done verbally or via written correspondence.

  • Learn new, emerging technologies rapidly.  Quickly become proficient in calibration support and adjustment as new products are introduced.  Takes initiative and seeks to expand overall education/experience level.

$35 per hour                                          El Segundo, CA 90245                                  24 Month Assignment