Service Support Assistant

Service Support Assistant 1438758

• Hourly pay: $24/hr
• Worksite: Electronics Testing and Measurement Company (Remote, Candidates must be located in the United States, Must attend meetings in Pacific Time office hours)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 24 Month Assignment

A leading technology company is seeking a Service Support Assistant. The successful candidate will work closely with internal teams on a range of sales and service support matters. The company offers a family-oriented culture and environment!

Service Support Assistant Responsibilities:

• Communicate with internal teams to request quote approval requests with specific requirements.
• Communicate with internal organizations from sales, IT, services, and the business center for issue resolution and response.
• Solve a broad range of service/support problems varying in scope and complexity.

Service Support Assistant Qualifications:

• 3+ years of relevant experience.
• Experience with database tracking and management systems.
• Higher education or specialized training/ certification, or equivalent combination of education and experience.
• High proficiency in working with Windows OS and MS Office applications, specifically including Outlook and Excel.
• Strong interpersonal skills to work with complex and time-sensitive escalations.
• Ability to work in a team environment and provide responsive customer service to team members, even with constant interruptions.
• Must have a dedicated workspace to qualify for working remotely.
• Experience with Salesforce.
  

Shift:

• Flexible availability to support critical month-end processes and attend meetings in Pacific Time office hours.