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Service Operations Analyst

Operations | San Francisco, CA | Full Time, Contract, and Temporary

Job Description

Service Operations Analyst 819251


  • Responsible for leading multiple assigned operational functional area(s) to ensure that the business operations continue to remain effective.  
  • This includes business improvement projects, overall process, and policy maintenance for Services contracting, scheduling and billing to continuously improve the overall customer experience.  
  • Provides the subject matter expertise to achieve the project objectives.
  • Drives process re-engineering and policy updates.
  • Drives business requirements for system changes and ensures solution meets the business needs. Includes functional design, testing, and deployment activities.
  • Creates and maintains training documentation. 
  • Delivers cross training to global cross functional team as required.
  • Contributes to overall adoption and achievement of goals by participating in change management planning and execution.
  • Troubleshoot issues with systems and process to identify root cause and propose solutions.
  • Responsible for maintaining “master” service offering data in several systems to ensure smooth and accurate processing of all services contracting, scheduling and billing requests.
  • Generates reports to support ongoing operations metrics.
  • Support Service Operation Managers and their teams.
  • Be a locally based Service Operations conduit to ensure the Services Ops team are informed and involved in all service based projects/changes.

$40-$45 per hour               San Francisco, CA 94103              6 Month Assignment