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Patient Navigator

Administrative | Brisbane, CA | Full Time, Contract, and Temporary

Job Description

Patient Navigator 923966

The Patient Navigator serves as a non-clinical resource and liaison for patients and their families. Provides individualized support throughout the hospital stay and / or clinic visits. Develops expertise in the unit or clinic operations and systems to resolve issues across departments. The company offers a great work environment and chances to grow your career at a leading healthcare provider!

Patient Navigator Pay and Benefits:

  • Hourly pay: $29
  • Worksite:  Leading medical institution (Brisbane, CA 94005) 
  • W2 Employment, Group Medical, Dental, Vision 401k, PSL

Patient Navigator Responsibilities:  

  • Provides support during patient stay or clinic visit; facilitates scheduling, links patients to services across the health system. 
  • Gathers and documents patient issues, barriers or concerns by regular patient visits and open communications with families. Provides reports for management review and planning to increase patient satisfaction.
  • Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns. 
  • Collects and provides meaningful use and / or relevant operations data and metrics.
  • Assists as liaison with other departments to facilitate improved coordination of care.
  • Anticipates patient care coordination needs; provides general road map to patients to set expectations. 

Patient Navigator Qualifications:  

  • Bachelor's degree in related area and / or equivalent experience / training.
  • Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
  • Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
  • Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
  • Ability to communicate effectively, both orally and in writing.
  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

Shift:

  •  Monday-Friday 

Job Type: 

  • 40 hours/week, 1 Month Assignment