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Non-Clinical Patient Navigator

Healthcare/Medical | Brisbane, CA | Full Time, Contract, and Temporary

Job Description

Non-Clinical Patient Navigator 975804 

A leading medical institution is seeking a Non-Clinical Patient Navigator to serve as a non-clinical resource and liaison for patients and their families. The successful candidate will act as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. The company offers a great work environment!

Non-Clinical Patient Navigator Pay and Benefits:

  • Hourly pay: $29
  • Worksite:  Leading medical institution (Brisbane, CA 94005)
  • W2 Employment, Group Medical, Dental, Vision, 401k, PSL

Non-Clinical Patient Navigator Responsibilities: 

  • Provide non-clinical support, guidance, and assistance for patients and families as they navigate through complex healthcare environments.  
  • Address patient grievances at point of service. Identify appropriate resources as needed. Utilize knowledge of unit or clinic operations to propose new workflows or methods to increase future patient satisfaction.
  • Gather and document patient issues, barriers, or concerns by regular patient visits and open communications with families. Provide reports for management review and planning to increase patient satisfaction. 
  • Provide new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns 
  • Collect and provide meaningful use and/or relevant operations data and metrics. 
  • Participate in medical center committees or task forces and other special projects as required to support improvements in the patient experience.
  • Assist as liaison with other departments to facilitate improved coordination of care.
  • Anticipate patient care coordination needs; provides a general road map to patients to set expectations.  

Non-Clinical Patient Navigator Qualifications: 

  • Bachelor's degree in related area and/or equivalent experience/training.
  • Knowledge of Medical Terminology, data collection, compilation, and analytical techniques 
  • Skills to comprehend and assess patient's grievances to quickly locate appropriate resources for assistance. 
  • Ability to remain calm under pressure and apply sound judgment. 
  • Ability to work independently in a fast-paced, demanding environment with minimal supervision. 
  • Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.  
  • Knowledge of computer systems and software used in functional area.  

Job Type: 

  • 40 hours/week, 2 Month Assignment