ITOT Systems Specialist

ITOT Systems Specialist ROCGJP00028596

A leading biotechnology company is seeking an ITOT Systems Specialist. The successful candidate will execute the delivery of services per service level agreements to internal customers and be responsible for authoring and maintaining GMP/Non-GMP design documentation, change control, computer validation testing, training, and departmental support processes and procedures. The ideal candidate has 2-3+ years IT Help Desk Technician and/or IT Desktop Support Specialist experience involved in installation, configuration, implementation and/or support of hardware break/fix, operating system, and printing preferably in a regulated industry or equivalent experience.

ITOT Systems Specialist Pay and Benefits:

• Hourly pay: $30-$35/hr
• Worksite: Leading biotechnology company (Hillsboro, OR 97124 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 5 Month Assignment

ITOT Systems Specialist Responsibilities:

• Execute hardware and software device installation, configuration, implementation, break/fix support and maintenance, and capacity expansion of barcode printing, barcode scanners, and rugged mobile computers.
• Initiate, troubleshoot and resolve trouble ticket requests and incidents.
• Develop and maintain GMP/Non-GMP design documentation and diagrams.
• Perform all duties and responsibilities in accordance with current standard operating procedures (SOP) and department procedures.
• Operate and execute change control process for system deployment and release management of system software across Good Manufacturing Practice (GMP) validated and Non-GMP environments.

ITOT Systems Specialist Qualifications:

• 2-3+ years of IT Help Desk Technician and/or IT Desktop Support Specialist experience involved in installation, configuration, implementation and/or support of hardware break/fix, operating system, and printing preferably in a regulated industry or equivalent experience.
• CompTIA A+ certification is recommended.
• Strong experience with IT troubleshooting, problem solving, and resolution.
• Experience with bluetooth, wired ethernet, and wireless local-area network.
• Experience and proficiency with Microsoft Office and Google Suite of Applications.
• Installation and troubleshooting experience with Microsoft Windows 10 & 11 client workstation operating systems.
• Experience with desktop, printing, server, network troubleshooting and performance tuning.
• Experience with trouble ticket management system a plus e.g. ServiceNow
• Experience with Intermec or Zebra Technologies barcode scanner and barcode printers a plus.
• Experience with Intermec or Zebra Technologies rugged mobile computers a plus.
• Must be capable of transporting, deploying, lifting, and moving device peripherals infrastructure equipment weighing between 50-75 lbs.