Computing Support Analyst

Computing Support Analyst 1402046

A leading university is seeking a Computing Support Analyst. The successful candidate will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems. The ideal candidate has experience with mobile device operating systems, including iOS and Android. The company offers a great work environment!

Computing Support Analyst Pay and Benefits:

• Hourly pay: $30/hr
• Worksite: Leading University (Stanford, CA 94305 - Onsite, Remote work may be considered based on specific department needs or circumstances, with manager approval)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment, Possible extension

Computing Support Analyst Responsibilities:

• Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
• Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
• Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
• Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
• Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
• Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
• Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.

Computing Support Analyst Qualifications:

• A Bachelor's Degree.
• Experience with mobile device operating systems, including iOS and Android.
• Certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL are a plus.
• Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
• A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.
• Adept at problem-solving, expectation management, and customer care.
• Effective communicator with good written, verbal, and problem-solving abilities.
• Familiarity with help desk ticketing systems, and remote support tools.
• Technical and Hardware proficiency.
• Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories.

Shift:

• Monday to Friday from 8 AM - 5 PM.
• Occasional extended hours, weekends, and on-call rotation.