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Desktop Support

IT & IS | Brisbane, CA | Full Time, Contract, and Temporary

Job Description

Desktop Support 821122 

This is an entry to mid-level Service Desk analyst position with a primary responsibility of providing remote technical support to end-users. The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. The incumbent must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. He or she will work to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). The candidate must also communicate technical concepts effectively in both written and oral formats. He or she may have advanced technical knowledge as well as application access to resolve application problems. Depending on the level of experience, the candidate may act as a mentor to junior level staff and be called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met.

Qualifications:

  • 1+ years of experience in IT support
  • Demonstrated proficiency in supporting Windows operating systems in a networked environment
  • Broad knowledge of enterprise systems and how they related to one another
  • Demonstrates problem-solving skills
  • Excellent communication skills in both verbal and written formats

Preferred Qualifications:

  • Demonstrated proficiency in supporting Mac operating systems in a networked environment
  • Demonstrated proficiency in supporting mobile devices such as iPhones and Androids
  • Working knowledge with ITIL processes such as Change Management, Problem Management, and Incident Management
  • Experience working in academic health care, healthcare, or university environment
  • Experience working in a Service Desk, Help Desk, or Call Center environment
  • Microsoft certifications
  • Apple certifications
  • Pref
  • ITIL certifications
  • Pref
  • HDI certifications

$25 per Hour       Brisbane, CA 94005        3 Month Assignment