Customer Success Analyst

Customer Success Analyst

• Hourly pay: $45 - $50/hr (Pay varies based on candidates' locations and experience)
• Worksite: Leading professional development and networking company (Chicago, IL 60661 - Hybrid, Open to remote candidates in the United States)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment

A leading professional networking company seeks a Customer Success Analyst. The successful candidate will build and maintain strong professional relationships with our key global customers by supporting a team of Customer Success Managers (CSMs), Global Client Directors (GCDs), and other cross-functional partners to lead, deliver, and scale operational and analytical projects and tasks. The company offers a great work environment!

Customer Success Analyst Responsibilities:

• Maintains a detailed knowledge of company’s products and the impact they can have for our customers
• Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports
• Completes ad-hoc report creation for customers using multiple systems to help customers understand impact of partnership
• Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.)
• Uses advanced Excel or PowerBI skills (pivot tables, formulas, and v-lookups) to compile multiple data reports
• Partners closely with CSMs to prioritize projects based on customer maturity

Customer Success Analyst Qualifications:

• 2+ years' experience working with SQL and visualization tools (e.g. Tableau, PowerPoint) to extract, analyze and present data that supports customer and internal business goals
• Data and Insights-driven; able to synthesize data and help communicate the “so what” to a customer
• Experience synthesizing data and insights together for a client presentation
• Experience leading/managing a project and associated deliverable work
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
• Highly detail-oriented and organized with the ability to effectively prioritize and multitask
• Exceptional attention to detail is required to ensure accuracy and effective execution of all projects and tasks undertaken

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