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Customer Care Social Media Associate (H)

Social Media | Los Angeles, CA | Full Time, Contract, and Temporary

Job Description

Customer Care Social Media Associate 978085 (H)

A leading digital streaming network is looking for a Customer Care Social Media Associate. The successful candidate will be responsible for fielding customer questions and concerns received through social media channels. The ideal candidate has experience working in the entertainment industry or an agency, an active interest in television, pop culture, and/or digital media, and a love for customer service. The company offers a great work environment! 

Customer Care Social Media Associate Pay and Benefits:

  • Hourly pay: $26/hr
  • Worksite: Leading digital broadcasting and media company (Remote)
  • W2 Employment, Group Medical, Dental, Vision, 401k

Customer Care Social Media Associate Responsibilities: 

  • Respond to customer inquiries from the social handles, assisting with account management, troubleshooting, content inquiries, etc.

  • Maintain social accounts and work with Marketing and Customer Care team to craft approved responses

  • Proactively monitor Facebook, Twitter, and other social media channels for customer feedback and concerns

  • Develop expert knowledge of the service to address user inquiries that include, but are not limited to: subscriptions, account management, billing issues, content library, benefits/features of the service, and basic application navigation

  • Stay current on social media trends and provide recommendations and approaches to improve customer care management 

  • Respond to app reviews and report on trends across all app stores

Customer Care Social Media Associate Qualifications: 

  • 3+ years of working in a social media community management capacity or customer service capacity.
  • Bachelor's degree or equivalent relevant business experience.

  • In-depth knowledge of and enthusiasm for social media.

  • Demonstrated awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service.

  • Experience working in CRM systems and/or social media platforms.

  • Ability to work mornings, evenings, and weekends to cover hours of operation as needed.

Job Type: 

  • 40 hours/week, 4 Month Assignment