Computer Support Specialist
Service Technical Support | Stanford, CA | Full Time, Contract, and Temporary | From $35.00 to $35.00 per hour
Job Description
Computer Support Specialist 1443145
- Hourly pay: $35/hr
- Worksite: Leading university (Stanford, CA 94305 - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 30 hours/week, 7 Month Assignment
A leading university is seeking a Computing Support Analyst. The successful candidate will serve as the first point of contact for technical support, triaging and addressing a wide range of IT requests, including A/V, computer, networking, and mobile issues, while ensuring resolution or proper escalation. The company offers a great work environment!
Computer Support Specialist Responsibilities:
- Triage and respond to IT support requests via tickets, walk-ins, and messages.
- Troubleshoot and resolve issues related to A/V equipment, Windows and Mac computers, mobile devices (iPhone/Android), and basic networking.
- Provide on-site support for events and meetings.
- Own each request through resolution or escalate when needed.
- Document issues and solutions clearly in the ticketing system.
- Deliver excellent customer service and communicate professionally with users.
- Collaborate with team members and contribute to process improvements.
Computer Support Specialist Qualifications:
- 2+ years of relevant experience or a combination of education and relevant experience is highly preferred.
- CompTIA A+ certification is a plus.
- Experience supporting audio/video systems in event spaces and conference rooms.
- Experience with supporting various computing and mobile operating systems like Windows, Mac OS, Linux, iOS, and Android.
- Experience with troubleshooting hardware issues on desktops/laptop computing devices and mobile devices like phones and tablets.
- Experience supporting and troubleshooting cloud services like Microsoft Office 365 and Google Workspaces.
- Experience working in a higher education environment.
- Experience using ticketing systems like ServiceNow.
- Ability to work on multiple projects with varying, strict deadlines.
Computer Support Specialist Shift:
- 9:30 AM to 4 PM