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Business Analyst (H)

Business Operations | Burbank, CA | Full Time, Contract, and Temporary

Job Description

Business Analyst 1913 (H)

We are looking for an energetic and experienced Business Analyst with 7-10 years of experience to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast-paced environment. He/she will be extremely detail-oriented, self-motivated, results-oriented, and a great communicator. As a Business Analyst, you will interact with various cross-functional teams and define and document business processes and requirements. 

Responsibilities:

  • Define, document, and maintain business processes, requirements, and policies. 
  • Look for ways to continuously improve processes & procedures.
  • Manage and support operations-related initiatives identified by the Professional Services management team.
  • Identify opportunities for business process improvements and make recommendations as appropriate.
  • Provide project and monthly metrics coordination and support.
  • Work with the team to understand and prioritize field requests.
  • Manage the queue to provide prompt support to end-users including consulting ecosystem to resolve issues and address questions.
  • System testing of new functionality or bug fixes. 

Requirements:

  • Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent.
  • Salesforce.com system experience is mandatory.
  • Salesforce admin or equivalent certification required.
  • Project coordination skills
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.
  • Strong interpersonal skills with the ability to research solutions to issues as they arise.
  • Ability to manage stakeholder expectations professionally.
  • Ability to work independently, with general direction and guidance.
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
  • Proficient in Word, Excel, PowerPoint, and Visio.

$65 per hour           Location: Remote            6 Month Assignment